4/10 Poor
Denean K.
14 Aug 2023
Liked: Cleanliness, check-in, communication, location, listing accuracy
Loved the house, but major air conditioning issues
We truly loved the house and we would have rented again, but we had a really bad experience with the air conditioning which made it miserable in one of the bedrooms, for 3 nights we never had air in that room. There is a bedroom off the kitchen which is technically an office converted into a bedroom that never cooled down. The owners had a tech come out and he confirmed air is getting to the register, but it wasn't blowing into the room. We also had a problem getting the ceiling fan to work in the living room, it was stuck on low. He went to his house and brought us back a floor fan to help with the circulation and advised us to keep the thermostat at 70 to cool that room as much as possible from the general air circulation. So that one room never cooled down and the other 3 bedrooms were freezing. It was miserable. My biggest disappointment is how I was treated, this is the owner's response. "Hi, we have sent a tech out twice and they took photos showing it working at 70 degrees or less in the house. At this point there’s no further action we can take." I explained yes, the rest of the house is at 70 (too cold) but that one room is still hot, it doesn't blow air in that room. The tech also confirmed it was not blowing into that room. We are thankful he gave us that extra fan, as we were burning up. I also have a VRBO rental and would never treat a guest like this, as confort is my top priority.
Denean K.
Stayed 3 nights in Aug 2023
