6/10 Okay
Justin P.
7 Mar 2023
Liked: Cleanliness, check-in, communication, location, listing accuracy
Great location, great communication, challenges with follow through
Big Sky Resort is skiing that is as good as you can get across the United States. The week we were there did not disappoint, and the mountain really lived up to its reputation. As for the rental we will give the following rating of a 3 out of 5 stars due to several issues that arose. This may have just been bad luck on our part, and we worked hard to not let it impact our overall experience.
First Location: 5 out of 5 the unit is a true ski-in/walk out unit. The walk out is only a couple of hundred yards, but it is uphill and if you are not accustomed to the elevation carrying gear makes it a bit difficult, but it really is a great location only a few minutes’ walk to mountain village and probably a 2-minute walk to the slopes.
Layout: 5 out of 5 stars. We had 8 people which was the perfect size for this unit 4 kids, 4 adults. The rooms were well appointed and good size, the main living area is open which was nice.
Management company: Responsiveness and communication 5 out of 5, ability to fix things or make changes to issues 1 out of 5. They were great to talk to leading up to the trip and had great communication tools available to us in the unit about the area.
Unit Condition: 1 out of 5 stars. This is where we had issues. The most impactful issue we had was after our first day of skiing as people tried to shower, we could not get more than three very brief staggered showers of hot water. We checked on things with the hot water heater and there was about 1.5 inches of rusty water at the base of the hot water heater drip pan. The management company sent someone out in the morning to look at it and they said, “sorry but it will be a few weeks”. We then had to ration off when we showered. This was uncomfortable after long days of skiing in some cold temperatures to not have a warm shower to come back to. Other less impactful issues to follow, Upon arrival we could not enter the garage using the code we were given. We texted the management company and they shared they would send someone in the morning to look at the opener They gave us the code to the interior door to the garage which they initially did not provide. Nobody came during our stay to fix the garage opener. The cooktop stove only one burner would light be using the knob. Three of the other burners needed to be lighted by torch. The oven door didn’t close, I did contact the management company about this and the response I received was that they left us a toaster oven .
Justin P.
Stayed 7 nights in Feb 2023
