2/10 Terrible
Crystal B.
22 Mar 2024
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
False advertising and filthy
First we mentioned in our booking we were only staying the night, waking up to continue our drive south. So we did not need anything except to sleep comfortably. I was happy to pay a high price for the night because it had a hot tub/ jacuzzi advertised. There were 3 bedrooms, perfect for a family with 2 kids , and it was pet friendly.
When we arrived at 10pm tired we were met with floors that had not been vacuumed, crumbs and hair everywhere, and a red roach sitting right on the base board. Thankfully my partner was there to kill it. After the bug and floors, we decided to inspect the beds before laying down. To our surprise we found hair: curly, straight, and all different lengths. We also found stains on the sheets. When mentioned in a message the host offered to credit half of the cleaning fee. I called the VRBO folks and they were able to talk him into crediting the entire cleaning fee… still not even a dent in what we paid for the night. I told them I really wanted new sheets. There was a letter upon arrival stating that “cleaning crews were humans also and they sometimes miss things, so let us know if you need anything to make your stay right “. So I told them we needed sheets. They threw sheets on the porch, didn’t ring the bell or let us know they were out there. Then told me they would credit the whole clean fee if I left my pictures out of the review. Never got the credit. Unacceptable service, and extremely dirty apartment.
Crystal B.
Stayed 1 night in Mar 2024
