4/10 Poor
Mark S.
8 Aug 2025
Liked: Check-in, communication
Disliked: Cleanliness, location, listing accuracy
We rented this property because my son had a tournament at the local college and we needed a base of operations in the area and we were bringing our dogs. The property seemed like it was going to be great. The property manager even agreed to an early check-in. We were so happy.We arrive and the neighborhood is between a beautiful neighborhood and a partially condemned apartment complex—- with plywood over several doors … ok we can deal with that.The next thing we see, as we enter the property is dirty dog beds… then we see a dirty refrigerator door… then toast crumbs on the counter…Keeping in mind that we are on a hard timeline we could not leave to find another place so we buckled down, and CLEANED EVERYTHING.All hard surfaces in the kitchen were wiped and cleaned, the refrigerator, all linens and towels.Both bathrooms were cleaned.Then top it off, the pots and pans were completely unusable.The property manager is a nice person, but The cleaning staff should be replaced.I could not believe that we were having this experience on a highly rated property. I will just drop one picture of the pots and pans…and cooking utensil…We had to go buy an inexpensive pot/pan set and cooking/serving utensils.
Mark S.
Stayed 4 nights in Jul 2025
