Ortona the Quiet Getaway - 3/2 Spacious Home

Sorry, everyone this is a long one but as a host I want future guest to clearly what happen and not one side Our home is reasonably priced for what we have to offer. And is actually price pretty low for a 3/2 in a location not too far from downtown Orlando Universal studios etc.. The home is exactly as pictured in our profile, which is why we have over 50 pictures, giving guest visual reputation of the home. Regarding his refund. We asked Travis to call Vrbo or his trave insurance the same day he bought up the issue. A host cannot initiate a cancellation, we are penalized for that. Vrbo is the platform and mediator, when there are issues, if we both mutually agree to cancel a stay, which I was willing they would have canceled the reservation, cleared my calendar and refunded the reservation. Travis never got hold of VRBO far as I am aware until they reach out to me late via email the day before checkout, when I told him day one to call right away. Travis essentially wanted me to refund the reservation with his reservation active on my calendar, which technically would have given him ownership of the property for the dates of his reservation and his money back. If he had cancelled day one after calling Vrbo this could have all been resolved. Regarding the mold, we walked the property thoroughly and could not find or smell anything. We thought maybe because we are always there maybe we are immune to the smell so we bought a neutral 3rd party and they could not smell anything as well. Travis I’m sorry this did not work out; no host will refund a stay without getting Vrbo in the middle to clear the calendar.

Our monthly exterminator service aims to keep the house bug-free, though Florida's humidity poses a challenge. To help combat this, we kindly request guests to avoid leaving food or crumbs out. We clean and inspect the couch before/after each guest's stay. During Shakeva's visit, I was surprised to hear it was broken as I personally check it. Unfortunately, I noticed a bolt on the ground and place it to its place, returning the couch to its original condition. Shakeva rightly pointed out that our listing includes two separate beds. Unfortunately, on the morning of her arrival, a checkout mishap resulted in a broken bed. This caught us off guard, and we had to quickly replace it. I acknowledge the oversight in communication and will ensure better communication in such instances in the future. Regarding the kitchen, we stock utensils for a standard stay and intentionally provide for the maximum guest count. Typically, this is more than sufficient for up to five guests, unless the party exceeds our maximum guest count. We are addressing the issue with the floorboards and have plans for their replacement. Shakeva and her guests left the property in excellent condition. However, a minor concern arose when the cleaner arrived at 11:36 am to find the front door wide open with the AC set to 60 degrees and her party was long gone. While we encourage guests to treat our home as their own, we hope it wasn’t done intentionally, we understand oversights can happen. Fortunately, there was no harm done in our safe neighborhood, and we've enhanced our monthly extermination service to address potential pest concerns due to increased humidity that we found once we walk in. Our home is accurately represented in our pictures, and we strive to offer a family-friendly environment at a cost-efficient nightly rate, allowing everyone the opportunity to explore Orlando with their entire family under one roof.