4/10 Poor
Mika K.
5 May 2023
Liked: Location
Disliked: Check-in, communication
Needs fixes, restocking, and better communication
I reserved this property in January for a wedding in April. My family of 9 stayed at the property. There were adults and young children.
Pros:
1. Large open space, multiple bedrooms, and bathrooms and pool
2. The bathrooms supplied soap, shampoo, conditioner, and hair dryers
3. The property had a great layout and beautifully decorated.
Cons:
1. Communication with the property owner was very delayed. I requested for our reservation to be changed by 1 day due to flight changes. This required 6 messages and 7 phone calls over the span of several months to be updated. Other questions I asked weren’t answered.
2. Check-in: They didn’t send check in information until 2 hours prior to checkin. I had to contact them to get the information.
3. Property fixes: 5 out of 6 burners on oven do not work, the oven fan doesn’t work, spin cycle of washer doesn’t work, refrigerator handle is broken, and one bathroom wasn’t working. The door had a security code lock. It kept saying it needed recharging battery was low. I contacted the property owner. They never replaced it. One evening it wouldn’t let us into the property and we had to go over the fence and enter from the back of property.
4. Supplies: There weren’t any cooking pans or sheets. There were barely enough glasses, plates, coffee mugs for each person to have one. They needed to be washed each day. For a property this size - I would expect double the occupancy in these. All adults didn’t have a regular size plate. There weren’t enough. There were NO wine glasses!! Staying at a property in California I would think these would be stocked. They did have coffee and spices.
5. Bedrooms- The beds were uncomfortable. Could feel springs while sleeping. They need a memory foam topper or new mattress. My back was in knots everyday.
6. Internet: It went out the day before we flew out. It was out for 24 hours. The property manager tried to help, but said it wasn’t them but the carrier. He finally called them and it was fixed.
7. Pool: The pool was dirty. We cleaned it ourselves. There weren’t any outdoor seating. This was a bummer as it is a great space, but it couldn’t be enjoyed.
Overall, the property owner needs to go through this property and fix several issues before it is rented again. I would recommend not staying here until some of these issues are addressed.
Mika K.
Stayed 4 nights in Apr 2023
