6/10 Okay
Eric
6 Apr 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Communication
The heat and AC were confusing because there were 2 systems. The only instructions were "set the thermostat to what you want". There was a central system with a thermostat on the wall. We discovered this system was blowing air, but did not produce cold or heat. Then there were 3 separate AC/heat units in each of the main rooms, which had a single unmentioned remote hidden in a drawer in the living room. Even after the remote was found they did not seem to work quite right. On 2 of the 3 units the heat turned off in the middle of the night with an annoying flashing green light. Anyway, it was one night of being cold due to no heat, and second night was bit better with one heater going. And then the one day we wanted to use the hot tub it was stuck at 90 degrees F, and we could not figure out how to get it hotter. While the properly and items inside were all great, having the heating issues really soured the experience. The high desert got cold! Also the hot tub was a selling point, and we really wanted to enjoy it after hiking, but it was not really "hot" as expected.
The first e-mail said "Here are your keys...", but actually it was confusing since it just had instructions on the keypad entry system, but not the actual code. It would have been more helpful to state the code was coming, because I was worried there was some mistake on the original message. They key code did come the day of.
Eric
Stayed 2 nights in Apr 2024
