Equipment Failure, Housekeeping, and Other Inconveniences:
All equipment in the cabin should be in working order. However, please immediately report any equipment problems to the host within an hour of checking-in. Every effort will be made to rectify the problem, but WE CANNOT REFUND MONEY DUE TO MECHANICAL FAILURE. Please be patient if you encounter any inconveniences. We will be as responsive as possible and will do our best to rectify those things that are within our control. Samples of inconveniences which are not in our control, and which do not warrant any refund of rental monies include, but are not limited to: breakdown of TV's, DVD players, satellite systems, hot tubs, or other appliances; poor cleaning issues; outages of the power, cable, internet, water, or telephone services; construction taking place in the area; flies, ladybugs, stinkbugs, or other insects/rodents inside the house; bad weather including snow, sleet, rain and fog; and hazardous road conditions.
We will do our best to ensure that the property is properly cleaned and sanitized prior to your arrival. If you are not satisfied with the housekeeping upon arrival, please notify us within an hour of arrival. We will send a housekeeper as quickly as possible. NO REFUNDS will be granted for unsatisfactory housekeeping, but every reasonable effort will be made to accommodate your needs.
Additionally, all guests are required to complete a third party rental agreement and pay a $300 security deposit prior to their stay. This ensures that we as hosts have some protection and can sue guests if they break the agreement, damage the property or raise false claims about the condition of the property.