2/10 Terrible
karamia78 n., Deer Park
27 July 2023
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Not responsive
This listing is newly renovated and looks great however, the owner is not responsive when there is an issue. We arrived on a Friday in July and had no a/c. I called, left a message, texted and finally received a message back hours later to turn down the a/c dial. Really!! After going back and forth she finally said someone would be there the next afternoon. So for the rest of the day, night and the next day we had nothing. Some of the windows have no screens so we couldn’t open the windows. No fans either. Her project manager couldn't get a babysitter so we waited for the owner to arrive to fix it. The issue seemed to be resolved. That night the a/c stopped working again. On Sunday I let the owner know the a/c was down again and her response was “feel free to open the windows”! Needless to say if we go back there this will not be the place I stay. Someone should have been there immediately to address the situation. The listing stated that a/c was included but it was not. On top of that the owner has extended stay people staying there and I guess they were inconvenienced by having to leave because I booked first! The lady was rude and very nosy to be honest. I had to search the house for her shoes that were left behind. The whole experience was not relaxing & definitely put a damper on our trip.
The owner needs to hire a project manager who will show up when needed. You are selling a product and not supplying what you said in the listing. It’s just very poorly managed.
karamia78 n.
Stayed 3 nights in Jun 2023
