6/10 Okay
Leslie M.
20 July 2022
Liked: Cleanliness, check-in, communication, location
Disliked: Listing accuracy
Property is TIRED
First, I want to say the property management at Whitefish Mountain Resort was great to work with. We had some immediate issues and they tried to take care of what they could in a timely manner. They were professional and understood customer service is important.
Now about the property. We knew it was not air conditioned and it is in Montana. We walked in the condo, and it was HOT. In the description it said you could open the windows and doors to keep it cool. The sliding glass door - which was the largest door for air to move through didn't have a screen. It has been wet this summer and mosquitoes have been more of an issue. To their credit the management understood, brought us more fans and came up with a temporary solution to get us through out stay.
The property is tired. All of the public spaces and bedrooms are circa late 70's. The kitchen has been updated and the bathrooms have new vanities and toilets. The upstairs shower is about 24 inches square. The door doesn't close well and if you turn and hit the water controls you are going to be either hot or cold. It needs a new shower head and water control. The linens on all the beds are so old that the tags that has the printed information about not removing is completely gone. All the mattresses and pillows need to be replaced.
When we arrived at the property the first thing that greeted us was caution tape stretched across a stairwell that accesses a separate hot tub space. At some point there had been a heavy snow that damaged the roof and connecting stairway. This damaged does not affect the space we stayed in, but it speaks to upkeep by the owners.
We have stayed in a number of VRBO and by far this property was the most disappointing.
Leslie M.
Stayed 5 nights in Jul 2022
