4/10 Poor
Martha L.
16 Aug 2023
Liked: Cleanliness, check-in
Disliked: Communication, location
Bad experience with the Executivevillasflorida.com
I would advise that anyone renting a house managed by Executive Villas Florida (EVF), that their office is closed from noon on Saturday until 9:00 am on Monday.What the property lacked was pots and pans that did not have the coating peeling off and any large casserole pans.
For some reason, the resort did not pick up trash from the street for the first two days of our trip, resulting in disgusting smells and over-flowing cans all along the curb.
The rental reservation was handled in an odd way.
After I paid the final payment along with the Accidental Damage Protection through VRBO on June 22, 2023, I received a message about an hour later from VRBO that the reservation was cancelled. I immediated sent a message to VRBO and receive an email (through VRBO) from Executive Villas Florda that the reservation was still good. All further, com and info was sent to my private email outside of VRBO. I still don't know what happened, EVF claimed it was a mistake on their part.
At the conclusion of the rental, I received an accusation from EVF. The email was worded, "Hello Matah, (name misspelled) We noticed after your check out that a lamp from the bedroom is missing.Do you care to explain what happened?" Included were 2 photos, one from July 9 - a month prior to our rental, showing 2 lamps in a room, and one from July 12, showing 1 lamp. I believe that we are being accused of taking the lamp. We have been good VRBO customers for several years.
Martha L.
Stayed 7 nights in Aug 2023
