6/10 Okay
Wilmer S., Los Angeles, CA
1 Mar 2024
Liked: Cleanliness, location, listing accuracy
Disliked: Communication
Beautiful rustic home, with upgraded amenities. Only downside was the management company
To be upfront & fair, my low rating is for the managing company VACASA hired to handle this property. They are the worst to communicate with & forget it if you are asking for any additional accommodations. I spent more time asking/communicating and waiting via text for answers than for things actually getting done. Beautiful rustic home with all the necessary amenities. Fully stocked kitchen, new appliances, an endless supply of pots, pans, dishes, etc. Their front porch is so comfortable, & you can hang out there watching the neighborhood from your view. The beds were very comfortable to sleep in. They have a huge tv in the living room that you can pull & tilt any way possible to enjoy the movie! The couches are full leather, you sink into them, ready to watch tv. Recommendation is to please add blankets to the living room. There was only one blanket that was near the window and didn't seem clean (management issue??.
Now the reason why we gave it 3 stars is not of the lovely home, but VACASA. Our first issue happened when asking if we could possibly be accommodated for a late checkout since we leave work at 9 PM (night). The answer was that they could not provide us any late check out because their system doesn't allow them to. the only way you will know if possible is if you receive an email the day before, offering you the option & price difference charge. you will get a text from their company a day b4 checkout to let u know. So we asked for early check in, same answer
Wilmer S.
Stayed 3 nights in Feb 2024
