8/10 Good
Cheryl M.
5 July 2023
Liked: Cleanliness, check-in, communication, location, listing accuracy
Filly Hideaway VRBO Stay - Cody, WY
Good location and place was clean. Loved the outside deck. We were advised that we were the first ones to stay at the Filly. All good, except....the day we checked in, there were no hangers in the closet or trash bags. Called the after hours number, and the very nice after hours lady, brought hangers and trash bags right over. Around 10pm discovered there was no hot water at all. Called the office in the morning at 8:30am when they opened. They sent over their maintenance man, who said the hot water heater was shot, had to be replaced, and they had to call a plumber. We were frustrated, as we needed to shower, before meeting our friends that morning. Our plans were delayed due to this. We ended up asking our friends if we could shower at their house, which we did. An inconvenience to both them and us.
The office lady was nice and apologized. I expected that perhaps she would have offered to refund some money for our inconvenience, however, there was no type of compensation offered. The place was nice and we enjoyed the stay once all was fixed.
Cheryl M.
Stayed 6 nights in Jun 2023
