Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The suite was beautiful, the location is great, the grounds beautiful, but the fact that they don’t have a formal 24 hour front desk is horrible. We decided over dinner one night to extend our stay, what a bad idea. No one responds to emails or text for hours or days in some instances (no exaggeration) have the emails and texts to prove. So cancels our new reservation because the site flagged our credit card as fraudulent. We spent hours on the phone with our bank and everything was fine on their end, when we offered another card, no reply. So we left to another resort where they want our business. This is not in any way the fault of the employees, the business model is fault and they should set it up like a resort that has 24 hour administrative support. And to send us a sarcastic email about our review of our experience, not cool. Would we go back, maybe. But with all the competition in Orlando, maybe not.