2/10 Terrible
joseph c.
9 Jan 2024
Liked: Location
Disliked: Check-in, communication
Not a good experience
This is a low-end property. No care is taken to the customer experience in general. For example, they don't have valet parking, but valet parking signs are still on the parking structure which caused confusion. There is a large sign for a $5.99 pancake breakfast which apparently hasn't actually existed for quite some time.
We rented four rooms, and three of them had some kind of maintenance problem with them that needed to be addressed.
Maintenance response to text messages was excellent. Front desk staff is disinterested in pretty much anything that you ask about.
One day of our stay in Las Vegas was ruined by fire alarms going off intermittently all night until 11:30 PM and then the next morning starting at 6:00 AM.
Apparently this only affected two floors of the hotel, and the gambling downstairs went on unaffected. No fire dept ever arrived. No explanation was given and even when we asked what was going on, they seemed unaware and also did not care to check into it at all.
joseph c.
Stayed 2 nights in Dec 2023