2/10 Terrible
Angel E., Bourg, LA
15 June 2021
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
ROACH MOTEL
House was dated but it wasn't a surprise because that's not important. What is important is bug maintenance!!!!!!!! We dropped our belongings around 2pm and headed straight to the beach down the lane. We also took a quick trip to the store for ice. Upon arriving back to the house around 8pm, we sit down to eat some of the many groceries we purchased for 5 ladies for 2 days of sun and fun. WRONG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Tiny baby roaches started crawling out from cabinets, stove, fridge, baseboards, under the couch, and all over the bathroom. PUKE!!! I called John the owner to report the problem and he hung up on me. My friends witnessed as well because I had him on speakerphone. I tried calling again and it went straight to voicemail. I immediately called VRBO and filed a complaint for a refund. We packed up and left the house having to spend more money on accommodations after already having paid John a large sum for only 2 nights stay. Our girls trip that had been planned for 2 months was ruined because he couldn't spare a few dollars on bug spray. Now not only did we have to fumigate our vehicles, we had to thoroughly go threw everything we brought indoors as to not carry any roaches back into our homes. We also lost hundreds of dollars in groceries that we threw out because we had no assurance that the roaches weren't dancing all over our food while at the beach.
You lost A LOT of future business! We had many Mardi Gras float crews in our area waiting on our experience to book all 3 of your houses at once.
SHAME ON YOU "SIR"
Angel E.
Stayed 2 nights in May 2021
