2/10 Terrible
Jasmine K.
2 Jan 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Listing Details Inaccurate, Host Unresponsive
Unfortunately we never got to stay at the property because of issues we had with the host and the check-in process. The host messaged us right before check-in to let us know that check-in would be delayed by a couple hours because the cleaners weren't done yet, pushing check-in to after 6pm. I'm not sure what we were supposed to do for a couple extra hours, especially with two young children in the car. When we received her message, we were already waiting outside of the property. When I complained, she said we could cancel and that she'd reimburse us in full. She didn't make any other offers, i.e. to extend check-out or reimburse us for a night, so, at this point, I felt like cancelling was the best thing to do. However, it being a holiday weekend, we struggled to find alternative accommodations and had to cut our trip short a night. It's been four days and the host has become unresponsive to our request for a refund status update. I had to file a claim with my credit card company and VRBO in order to recoup the money we lost. Due to last minute changes to the check-in process and an unresponsive host, I would advise folks do not book this property.
Jasmine K.
Stayed 2 nights in Dec 2024
