Vista Esterella Mid-Century Modern condo sleeps 4

We appreciate you taking the time to share your feedback about your stay at our property. We strive for all our guests to have a comfortable and enjoyable experience, and we’re truly sorry to hear that your stay did not meet your expectations. Regarding the sleeping arrangements, our listing clearly states that we provide one king bed and an air mattress. We never said we have a sofa sleeper either. We aim to be transparent in our descriptions and photos to ensure our guests know what to expect. We understand the importance of having clear instructions for the amenities and appliances within our home. We typically ensure that all necessary information is readily available and regret if this was not effectively communicated during your stay. We will revisit our welcome guide to ensure it includes detailed instructions for accessing the pool, operating the thermostat, and using the electric fireplace. Concerning the issues you encountered with the maintenance of the unit, we take such feedback seriously. We are already in the process of addressing the points you’ve raised, including the bathroom fan, closet doors, and ensuring all appliances are in working order. We aim to maintain our property to a high standard and appreciate you bringing these matters to our attention. Regarding the temperature control, our Nest thermostat is designed to provide a comfortable environment year-round. We apologize if its operation was not immediately intuitive. We’re always happy to assist our guests with any questions they may have about operating the appliances and amenities in our home. We understand the disappointment in not being able to fully enjoy the pool. Our listing notes that the pool is solar-heated, which can limit its use during cooler months. We regret any inconvenience this may have caused. It’s worth noting that we granted a refund for the second night despite our non-refundable booking policy and after the cancellation deadline. This was an effort to accommodate your concerns, recognizing the importance of guest satisfaction. Lastly, we sincerely apologize for any misunderstanding regarding the furniture and the overall ambiance of the unit. We aim to provide a comfortable and inviting space for all our guests, and we regret that we did not meet your expectations in this regard.