8/10 Good
Elisabetta Z.
10 Apr 2024
Liked: Check-in, communication, location, listing accuracy
Cute Studio Apt with Shuttle Access to Base
This is a Studio Apt (no couch) at the Silverado Lodge. It's about a 10 minute walk up a small street to the Red Pine Gondola. There's a shuttle that runs frequently that will take you there.
The kitchen is stocked: 2 coffee makers, pots, pans, dishes, full sized fridge. Very nice. The bed was very comfortable.
We arrived after midnight and there was someone at the desk to make us keys for our room.
The kitchen trash & recycling were not taken out. The next morning, we tried to give the trash/recycling to the cleaning staff, but they said b/c this unit is privately owned and booked through VRBO, they were not responsible for it. We took it to the front desk & got the same answer: contact the host. After many attempts, the front desk finally took the trash & recycling.
We let the host know and she was responsive and very apologetic.
We asked the front desk for pool towels. They said the host had to provide them. We just used our room towels.
We needed toilet paper, dish soap and trash bags.
Same thing, the front desk told us to go through the host. The host was very helpful and had someone deliver the products and extra towels during our stay.
We also had no hotwater for 2 days and had to work with host for the building management to fix it.
The host offered a small discount/refund but after taxes and fees, it was less than $25.00.
Overall, convenient location/good room. Just know you need to go through the host for everything.
Elisabetta Z.
Stayed 8 nights in Mar 2024
