Rocky Mountain Resort Management
Had to travel quite a distance out of the way, from the property to pick up the key at the office. Packet was not there. Had to contact agent and wait for someone to come to office to find the packet. Young man who finally arrived was rude and unapologetic. Will not rent from this agent again.
You are correct, they did forget to leave the keys, however we were very responsive and as the person talking with you that day I will say your assessment of my attitude is mistaken. We had someone that was literally across the street at the office and assisting you within 5 minutes or less. I was attentive, apologetic and made sure you were taken care of and on your way very quickly. While we can be blamed for not leaving a set of keys, I would not have expected the property to be given a low rating based on that, and certainly would have expected a bit of praise for such a quick response and resolution. Either way we will continue to aggressively work to make sure guest are accommodated regardless of the gratitude, or not
Would never stay here again. It is extremely noisy
Location is about all Fox Pine Lodge has going for it
The positive: Being on resort. Convenient parking.
The negative: Had to pick up my room key around 10 miles from the actual room. Was emailed so many times with procedures, had to download an app.
When I went to "check-in" I was told housekeeping may not have been at the room yet. Not a big deal - assuming they'd show up before too long. Housekeeping never came. There was no toilet paper in the room. All the towels were used and on the floor. Lamp bulb wasn't working so the room was dark. At least one of the two beds wasn't used.
I would definitely recommend looking elsewhere if you're looking to stay in the Summit County area.
The office is on the way to Copper, so it is very convenient? There is no grocery store in Copper and our office is in the parking for the grocery store so it makes it a needed stop for most anyway. Housekeeping did come and clean the unit, that is simply not true!? They also left a full supply of soap and paper products as they always do so I am not sure why you are saying that. Best wishes to you and yours.
Great Night Stay
Clean, awesome place when you want to stay the weekend. If you want to make food within the room, there's a really old microwave, a new microwave, and a mini fridge so know that before you bring your own food! If you plan to eat out, this is a great place to stay!
Nice no frills room.
Next to stair well so you can hear the foot traffic up and down. The room is an appartment to another space and there is no noise barrier around the door so you can clearly hear the occupants. TV is an old tube with fuzzy cable. Free wifi so plan on streaming to your laptop. Great room if you just need a cheap place to stay. There is a small balcony you can hang out on. Nice heated underground parking, that was my favorite feature. It was perfect for my needs.
Foxpine at Copper Mountain
Great location steps away from the Super-B lift. Clean, comfortable. Great management company. Keaton was very helpful and friendly. Highly recommend.
So glad you enjoyed your stay, we look forward to having you back again soon!