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4/10 Poor
Ross G.
3 Apr 2024
Old, Tired and smelly
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We rented thru Playa Moments for the month of March. We were in D110. The unit is dated and reeks of mildew. The couch is ruined. No cushion at all, so painful to sit in. A 3 bedroom sleeps 10 but seats 3 on the furniture???? Toilet seat doesn't fit the toilet. It was filthy when we arrived. Hair and dirt on the floor. Concierge advised he would send cleaners. He never did. Front bedroom has black mold, and roaches. My brother woke up to a roach in his bed. Saw 4 total in his 2 week stay.There was no face towels, pots n pans were scratched to the point of unusable. No knives or useful cutlery. Concierge advised it was due to theft from tenants. He did go out a week or so later and purchase . No drying rack for clothes in the unit.Playa Moments really needs to make a checklist and deduct from security deposit things that are missing at checkout.Our water jug was 1/8th full on checkin. We were promised a free full one when empty. Concierge was off the next day (didn't tell us) so we ran out of water and had to buy a bottle. We never did see our "free" bottle.Cleaning was included 1x per month??? Once?? The cleaner came for 1 1/2 hrs and spent 10 mins cleaning the kitchen. The floors in the bathrooms still had hair and dirt after cleaners left.I will not stay here again. You cannot get a straight answer from Playa Moments. There are many better options here in town for the same money. (Known from visiting friends @ different units in town)
