Long and Foster Vacation Rentals
We would have loved our stay, but we didn't get much sleep :(
The condo itself is comfortable and has everything you would need for a fun stay in OC. The bedrooms and bathrooms are spacious. The kitchen was well equipped and we had a nice view from the balcony. Unfortunately, the HVAC system in the condo made an extremely loud, vibrating sound starting around 6:00 PM and lasting until 4:00 AM. Why it made this sound during those times is beyond me; it made the sound whether it ran or didn't. I attempted to submit a request through the website the first night we were there (2:00 AM since I couldn't sleep). My request was apparently not received until 4:00 PM the next day. Of course, there was no one available to check the system until the next day. Like clockwork, the HVAC system started making the same obnoxious noise forcing us to sleep in the living room (but you could still hear it throughout the condo). Finally, was told the next morning (our third day) that maintenance would be in the look at it. This was after we were told the noise was just the wind - which we quickly dismissed with the video we took of the noise at 1:30 AM. Maintenece cleaned the coils and to our luck, the noise did not continue for the third night (our final night). While I hope this problem is fixed for the next guests who rent this unit, I was very disappointed to have spent so much of my vacation having to attempt to get this fixed just to get some sleep at night. We were also disappointed to find that upon arrival, the condo had not been cleaned due to a scheduling miscommunication. We only found this out when we were given the keys and walked in the condo to find dirty diapers in the trash can. This problem was quickly fixed for us, but really should not have happened. So again, while the condo itself was comfortable, the issues we had with the HVAC really made the stay a disappointment. Hopefully, we were the last guests to experience it.