Lovely 4-Bedroom Pool House Minutes from Disneyland - Ideal Family Retreat!

Thank you for your review. While we appreciate your acknowledgment of our hospitality and communication, we find a 4/10 rating rather harsh given the circumstances. Unfortunately, plumbing clogs don't come with advance warnings or conveniently schedule themselves between reservations. The issue was reported in the middle of the night, and we had a plumber there the very next morning to resolve it. Regarding the shower being left dirty, we did not notice any significant residue, and any minor debris could have easily been rinsed away as it being a shower after all. We also find the emphasis on compensation and pricing a bit surprising, considering the stay was already discounted to $600 for two nights for an entire clean home with a private pool in Anaheim. We understand that unexpected inconveniences can be frustrating, but expecting a property to never experience a plumbing issue is unrealistic. What matters is how promptly it's addressed, and we believe we delivered on that. A temporary shower clog shouldn't overshadow an entire stay or warrant such a severe rating. A little perspective goes a long way.

I'm sorry you felt my communication fell short. I had let you know the cleaners were expecting you and that you could leave your bags on the patio, but I was dealing with an emergency and didn't follow up as quickly as I should have. Once we connected by text, I responded promptly to your concerns. While I can't control occasional neighborhood gatherings, I would have gladly addressed the situation if it had become excessive. Thank you for your feedback on the cookware—I will be replacing it. As for the A/C, we normally turn it off before check-in to conserve energy. I apologize if that impacted your arrival experience.