Soon after we checked in, we called the owner to tell her that the bathroom sink was stopped up. She came over with Draino, which we used but it didn’t help. We asked her to call a plumber. She said that because it was Labor Day, she couldn’t guarantee that one could come. The time we spent there, the plumber did not come and the sink remained clogged.
When the owner had come to the house regarding the sink problem, she told us that there were upstairs tenants. So, that night after checking in, we were awakened at 2:30 am until 4:30 am by the upstairs tenants. The description said, “lower flat,” which did not compute with us; hence, we did not ask about this situation before we booked the rental.
The switch on the living room lamp was broken. There were no cutting knives in the kitchen drawer. The owner was kind enough to allow us to check in 30 minutes before the official check-in time because Noah had a Zoom call at 3:00 pm.
Having endured two nights awakened at 2:30 am, we checked out two days before we were due to leave and took a hotel nearby. In notifying the owner, we explained what we described above and asked for a partial refund. In response, the owner reminded us that the description said that the rental was the lower flat. She was right; it’s a lesson to us: “buyer beware”! She also reminded us that she allowed us to check in early. She also said that we checked out after the 11:00 am check-out time but she didn’t charge us. That is strange because we checked out two days before our official check-out time! We didn’t press the issue with her and didn’t ask again for a refund.