Do not stay here. The information provided is misleading and not an accurate representation of what you will actually experience if you book here.This is a motel. There are 2 floors. If you are not checked in before the office closes, they will leave your door key code on a piece of paper attached to a clipboard on the door for anyone to see and take, creating a significant safety concern. Anyone could look at those codes and break into rooms. No reputable business that is committed to customer service does that.We had a room on the bottom floor. There is clearly no sound-proofing bc we could hear everything from the family above us. When I asked the host if we could move, we were told they were booked up but they would message the family to be respectful guests. That was a wasted effort bc no improvement was noticed and we had to leave to find another place to stay so we could sleep. No offer of a refund or even a partial refund to make it right. Just a cheerful “I hope you found somewhere you are excited about staying” response. How disrespectful to say to a customer who had to leave, not because they wanted to but because they HAD to go get some sleep, but I guess that’s what I get for having the audacity to ask for help.Maybe this will help other couples and families avoid this safety and customer service nightmare.