2/10 Terrible
Zaineb A.
1 Apr 2024
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Angry host, inaccurate amenity description
This property lists washer, dryer and air conditioner as an amenity. However there was none of these. When asked about the W/D, the host offered us house keeping service and implied that it was included. After we left the host was angry that we asked for cleaning service and charged $300 for cleaning. He also charged us $350 for using the air conditioner.
Pros- the penthouse was a excellent ideal size to accommodate my family of 6. The apartment was very close to the beach. Food was good at the beach club.
There is a nice mini market around the corner where I was able to get basic stuff that was needed
Cons-
The metal fixtures were all corroded and falling apart.
The kitchen light was not working or we couldn’t find the switch. The owner said he would come by to show where it was but was not able to make it.
Towards the end of the stay, there was no running water bc of a new pipe installation in building. Host did not tell us so that we could have planned accordingly. We could not use the toilet or sink. The swimming pool was closed two days we were there.
I have the text messages showing all communication. So far no resolution for VRBO because the host has not responded.
Zaineb A.
Stayed 5 nights in Mar 2024