4/10 Poor
Robin S.
8 Feb 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
Traumatizing Experience at a Beautiful Home
We had an unfortunate incident of robbery while we were out on our first night. Regardless of the negative start, we are grateful for the prompt assistance of the hosts.
Pre-arrival, the property manager helped booked 2 meals with an on-site chef & massages. Due to the robbery, we expressed no longer being able to afford the services. The hosts offered to cover them given the circumstances. Note we never asked them for a refund or money.
The hosts brought us to the police & had the safes inspected. No unauthorized access to the safes was claimed. With no sign of forced entry, this deepened the mystery.
After we had the 2 on-site meals & 1hr before the massages, the hosts retracted the offer to cover any expenses & undermined our experience. We had organized our itinerary & finances around these events.
Note: There's a previous review that involved a similar robbery experience where the hosts also claimed they were lying.
We cancelled the scheduled massages due to the hosts sudden refusal to cover any expenses. They eventually agreed to cover costs of the 2 on-site meals after we pushed back.
The on-site meals prepared by the "chef" were actually cooked by the housekeeper. The food was served cold, flavorless, poor quality, & paired with rushed service.
Overall, this home is beautiful. The hosts are very friendly but the ungifting & accusatory response left a sour taste. They are investigating the break-in incident further & hopefully such issues won't arise again.
Robin S.
Stayed 4 nights in Feb 2024
