Charming Harlem Brownstone

Natasha, thanks for your review. I really wish you would have informed us that the microwave wasn't working during your stay. This is literally the first time we've heard this and it was repaired this morning. The maintenance lives on the streets so he definitely could have come by during your stay. Also, we will add a few more pillows in the closet and a trashcan in the bathroom. Again, these are easy additions that could have been addressed during your stay if this were not the first time we were hearing about it. I'm sure future guests will appreciate it but it would've been nice to be informed during your stay given the fact that you note our are quick and helpful.

It is deeply unfortunate that VRBO allows guests who attempt to scam hosts to remain on their platform. I'm sure in your ten years on VRBO, this was your worst experience—being held accountable for breaking the rules. You NEVER added a 5th guest to your reservation despite knowing well before check-in that you would have more than the 4 guests you booked. After three days at the property, when we noticed the violation and asked you to pay the required guest fee, you refused and threatened to report fraud charges on your credit card if you were charged. Your reaction to standard security cameras on the property—which are disclosed and common in short-term rentals for guest's safety—made it obvious that you have done this to other hosts before. Fortunately, many decent and honest guests have stayed at this property and left reviews, so yours stands out as exactly what it is: an attempt to deflect from your own misconduct. If you truly believed you had a legitimate case regarding unauthorized charges or security violations, you would have contacted VRBO during your stay. Instead, you chose to violate the property's policies, refuse payment for additional guests, and then post a defamatory review. This speaks volumes about your character and integrity—or lack thereof.

Mandy, the basement flooded ONCE on the LAST night of your stay and did not affect any of the living areas. Not the two bedrooms, the bathrooms, the kitchen, the living room, or the dining room. It was literally rain water in the bottom family area where the extra television is. If you are going to complain in your review at least be honest. We sent out a plumber immediately, apologized for the inconvenience, and offered you a $150 credit. The apartment is located in a historic brownstone not a brand new condominium so things are bound to go wrong occasionally, all we can do is address the issue and express our apologies.