4/10 Poor
Franklin
29 Apr 2024
Liked: Communication
Disliked: Cleanliness, property conditions & facilities
The Check-in: Checked in at 4:00 PM and put away all of our "stuff". 4:30 PM another party unlock the front door and walk in. Yep, we are both "confirmed" for the next three nights in this home. On and off the phone with the "Host" for the next hour as she tries to find another suitable rental house. During this time the host explains: Although I booked my stay weeks ahead of the other party, the other party's reservation/confirmation has priority because they booked thru Air B&B while I booked thru VRBO. Long story short, the Host was finally able to find another available rental home in the area and the other party was gracious and agreed to take the alternate property.
The Property: The Good: Beautiful home, nicely landscaped, Well appointed kitchen, Bedrooms, and all living areas. Nice hot tub and trampoline. We couldn't find the bean bags for the available "Corn-Hole" game.
The Property: The Not-So-Good: Took a shower in the upstairs MBR. Water started leaking thru the kitchen ceiling below so the MBR shower and Jacuzzi tub were "out of order" for the duration of our stay. "Lip-Prints" were found on "clean" glasses in the kitchen cabinets and obviously used and easily cleaned dirty cookware was found in the cabinets below.
I know "things happen" and the plumbing issue could be just our bad luck. But the "double booking" and the dirty glasses and dirty cookware are unacceptable. Fix these issues and this would be a 5-Star Property
Franklin
Stayed 3 nights in Apr 2024