Delightful single-storey villa, private pool, free air conditioning and wifi
Escape to this delightful single-storey villa, an idyllic retreat designed for small gatherings and unforgettable vacations. Offering a cozy and intimate atmosphere, this charming home blends comfort with beautiful outdoor spaces, making it perfect for families and friends alike.
Step into a well-kept garden private garden, where vibrant flowers, lush lawns, and fruit-bearing trees create a serene and picturesque setting. Whether you're enjoying a leisurely afternoon or an evening under the stars, the outdoor area is designed for relaxation and entertainment. The built-in barbecue and alfresco dining space invite you to savor delicious meals in the fresh air.
The private pool is a highlight, featuring a dedicated children’s area and in-water seating, ensuring fun and comfort for all ages. For those who love soaking up the sun, the rooftop terrace provides the perfect spot for the purpose or to just simply relax with a book.
Inside, the villa offers a warm and welcoming ambiance. The open plan living and dining area provides a seamless space to unwind, while the well-equipped kitchen with a breakfast bar makes meal preparation a breeze, master bedroom with a double bed and an en-suite bathroom, twin bedroom with two single beds and an additional bathroom.
Situated in an excellent location for an active and enjoyable holiday, this villa is just a 5-minute drive from the heart of Vilamoura, where you’ll find a variety of restaurants, shops, and entertainment options. A golf course and water park are also nearby, offering plenty of activities for all ages. Faro airport is within 20 minutes’ drive.
Features: - Private pool (size: 4.20m x 10m x 5m / Depth: 2.30m x 1.70m x 1m) - Private garden - Garden furniture (table, chairs, sunloungers and parasol) - Bbq - Fully fitted kitchen - Washing machine - Dishwasher - Microwaves - Air conditioning (bedrooms only) - Cable Tv - Internet Wi-fi
Distances to local amenities: - Restaurant / Bar / Cafe / shops, 400metres - Golf Clube Vilasol, 1.1kms - Supermaket, 1.6kms - Aquashow water slide park, 2kms - Marina/centre of Vilamoura 4.4kms - Beach (quarteira), 3.4kms - Beach (vilamoura), 5.1kms - Airport, 22kms
Our prices include the following services: - Gas, water and electricity - Arrival and departure cleaning - Mid-week cleaning - Bathroom Towels (2 sets per person, per week) - Linen (1 set per week) - General maintenance of the villa, which included pool and garden
Extras and Information - Cot – 25Eur week (1st unit free of charge) - Highchair – 25Eur per week - Folding bed – 75Eur per week
**TOURIST TAX** We are required to charge a Municipal Tourist Tax on behalf of Loulé council, on bookings placed as from November 1st, 2024, as published in Diário da República 2nd Serie, no. 140, of July 22nd, 2024. This tax is calculated up to a maximum of 5 consecutive nights, per person aged 16 or over, and will cost as follows: - Low Season (from November 1st to March 31st) – 1Eur per person/per night - High Season (from April 1st to October 31st) – 2Eur per person/per night The payment of this tax is due in cash upon check-in, or in advance by bank transfer.
House rules and suitability: - Groups of youngsters and/or made up exclusively of individuals of the same gender may be considered and only upon request. Strongly recommend contacting us before booking, as we reserve the right to decline and cancel this sort of booking without a refund. - Events and parties are not allowed. - Pets not allowed. - Smoking outside only.
Taxi Transfers from Faro airport to accommodation + return (2 ways): from 1 to 4 people 80Eur from 5 to 7 people 100Eur from 8 to 12 people 180Eur
We also provide car hire & Golf. Contact us for more information.
IF THIS HOUSE IS NOT AVAILABLE ON THE PERIOD YOU ARE LOOKING, CONTACT US FOR ALTERNATIVES.
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Amenities
Pool
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Washing machine
Free WiFi
Air conditioning
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Charming Villa With Private Pool in Vibrant Vilamoura, Free AC and Wifi
Vilamoura
Charming Villa With Private Pool in Vibrant Vilamoura, Free AC and Wifi
The host requires you to complete the following before checking out:
Load and start the dishwasher
Strip any used beds and gather used towels
Remove personal items and take out the rubbish
Turn off the lights, lock the doors and return the keys
To help us prepare the property for the next guests, we kindly ask you to follow the check-out instructions in the house book.
Failure to complete these may result in a negative review from the host.
Groups of youngsters and/or made up exclusively of individuals of the same gender may be considered and only upon request
Pets may be considered only upon request
We reserve the right of declining and/or cancel bookings without refund if they go against our rules. Please read all details carefully
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
About the area
Quarteira
Located in Morgadinho, a neighbourhood in Loulé, this villa is near theme parks and near the beach. Vilamoura Marina and Balaia Golf Village are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Falesia Beach and Oura Beach. Travelling with kids? Consider Aqua Show Park and Vilamoura Tennis Center. Make sure you get close to the area's animals with activities such as game walks and birdwatching.
Does Delightful single-storey villa, private pool, free air conditioning and wifi have a pool?
Yes, this property has an outdoor pool.
How much does it cost to stay at Delightful single-storey villa, private pool, free air conditioning and wifi?
As of 10 Apr 2026, prices found for a 1-night stay for 2 adults at Delightful single-storey villa, private pool, free air conditioning and wifi on 25 Apr 2026 start from AU$248, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Delightful single-storey villa, private pool, free air conditioning and wifi pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Delightful single-storey villa, private pool, free air conditioning and wifi?
On-site parking is available at the property.
What time is check-in at Delightful single-storey villa, private pool, free air conditioning and wifi?
Check-in begins at 4:00 PM.
What time is check-out at Delightful single-storey villa, private pool, free air conditioning and wifi?
Checkout is at 10:00 AM.
Where is Delightful single-storey villa, private pool, free air conditioning and wifi located?
This family-friendly Loulé villa is located by the sea, within 1 mi (2 km) of Vila Sol Golf and Aqua Show Park. Vilamoura Marina is 3 mi (4.9 km) away.
Reviews
8.6
Excellent
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Lovely pool. It was 2.30m in deep end and 1m in the shallow. Lovely area. BBQ nice but lacking racks. Inside need a little tlc but it was serviceable. (Door handles loose) It was a walk to the beach area, not overly far but on a main road. Overall we had a lovely stay. The cleaning lady was lovely.
Victoria R.
Stayed 14 nights in Aug 2025
Response from VrboOwner on 15 Sept 2025
Dear Victoria, Thank you very much for your kind feedback and for choosing to stay with us. We are delighted to hear that you enjoyed your time here and it was truly a pleasure to host you. We hope to have the opportunity to welcome you back in the future. Until then, take care and all the best. Warm regards, The Vilamoura-Villas Team
The villa was very clean and tidy inside and out, there is everything you need to have a relaxing stay.
The pool was clean and excellent to swim in or to just sit and paddle.
The area around the villa has some excellent restaurants, bars and the golf course just up the road.
We would definitely stay again.
Darren M.
Stayed 14 nights in Sep 2023
Response from VrboOwner on 18 Sept 2023
Dear Darren, Thank you very much for your review and for staying with us. Glad to know you enjoyed your stay. Hope to welcome you again in the future. Take care and all the best, Vilamoura-Villas
Lovely small villa in quiet location. Good size pool and gardens. Local to several golf courses and with two good cafes on site serving all day.
Car advisable if you want the beaches and Vilamoura marina otherwise plenty of taxis available.
Warren C.
Stayed 7 nights in Jun 2024
Response from VrboOwner on 11 June 2024
Dear Warren, Thank you very much for your review and for staying with us. Glad to know you enjoyed your stay. Hope to welcome you again in the future. Take care and all the best, Vilamoura-Villas
This is our second visit to this super villa which is perfect due to its location, private outdoor area and pool, lovely decor and cleanliness. We couldn’t ask for more. Communication with the managing agents was again fantastic and we love it that much we’ve already booked for next year.
Sandra S.
Stayed 7 nights in Sep 2019
Response from VrboOwner on 21 Mar 2020
Hi Sandra,
Thank you for your feedback and your trust in us. It is always a pleasure to have you on our houses.
See you soon.
Kind regads,
Vilamoura-Villas
Apart from a few snags that would have been easily fixed, we enjoyed our stay at the villa. Double bed was very firm which did not really suit us, but that can be subjective.
Would stay here again once snags were sorted.
charlotte c.
Stayed 14 nights in Oct 2021
Response from VrboOwner on 2 Nov 2021
Dear Charlotte, thank you for your review and we are pleased that overall was to your liking. We have duly noted the situations that you mentioned by email and our maintenance will address the ones we can address and we will ask the owners authorisation to deal with others. We hope to welcome you again soon in this or any of our accommodations and until then we wish you all the best. Thank you very much and remain at your disposal. Kind regards, Vilamoura-Villas
Verified
8/10 Good
Kate H.
23 Apr 2018
Lovely property with beautiful garden and pool.
Property was very well equipped lovely pool lovely garden. We had quite bad weather and heating not work but they came & fixed the heating & bought an extra plug in heater for us.
Kate H.
Stayed 7 nights in Apr 2018
Response from VrboOwner on 21 Mar 2020
Dear Kate,
Thank you for your review.
Similar to what we replied to the previous review, this has been a very odd year regarding the weather and is not usual so much rain and cold in April. The week you have been stayed with us, the temperatures were between 9º and 18º Celsius, but this week already is showing signs of improvement.
As we have explained by email houses in Algarve are not equipped with central heating systems similar to what you find abroad or even in the north of our country, where the weather is colder. Nevertheless, the house is equipped with air conditioning with heating function, which were working correctly and our only intervention was to adjust the settings (Mode and Temperature) with the remote control.
Thank you very much and always we remain yours.
Kind regards,
Vilamoura-Villas
So many ants and bugs even tho we tried killing them
Mattresses need renewing
Many electric socket plugs loose
No plug for kitchen sink
Gardeners came in on Saturday Morning while we were there and 2 of us were still in bed. Very Noisy equipment was being used
Ian F.
Stayed 7 nights in Apr 2024
Response from VrboOwner on 6 May 2024
Dear Ian, Thank you for your feedback. Regarding ants and bugs, we are on an area with very warm weather, full of vegetation with the added fact that it’s spring season, therefore not much we can do about ants and bugs, other than try minimising with ant spray/powder. Regarding other situations, we will discuss them with the owners. It has been a pleasure to welcome you on our accommodation and hope you return in the future. Take care and all the best, Vilamoura-Villas
Archival
10/10 Excellent
Ronnie B.
21 June 2012
A perfect holiday experience
Along with our 2 year old, my husband and I had a 10 day stay at Villa Miranel in May 2012. The villa exceeded all of our expectations, and I can honestly say we wouldn't change a thing about our stay.
The staff at Villamoura-Villas (both in arranging the rental and on arrival) were accomodating and approachable. I cannot recommend them more highly.
The villa (which has been significantly updated since the photos were taken) felt cared for and met all of our needs with a toddler. The tropical gardens were beautiful, and many happy memories were made sitting outside in the warm evenings having barbeques. The toddler facilities were great - even cbeebies on the TV which made life a bit easier at times!
The Villa Sol site was quiet and had a relaxed and friendly feel. A cafe and supermarket just a short stroll away. The larger Pingo Doce supermarket just a few minutes drive.
We wouldn't hesitate to book again for next year or recommend it to others looking for a beuatiful villa in Vilamoura. We miss it already.
Ronnie B.
Response from VrboOwner on 21 Mar 2020
Thank you very much and we will be here to welcome you again.
Best regards,
Paulo
Some issues upon arrival that we contacted the agent to resolve:
- Main shower door doesn’t close and therefore water leaking : Proposal was that the shower needed to be replaced and will be done at the end of the season, we used a piece of elastic to close the doors whilst using, still not perfect but restricted amount of water leaking.
- Electrics exposed in kitchen and children's bedroom. issues resolved promptly.
- Cleaning wasn’t carried out on week one, towels and sheets not changed, contacted agent and cleaned on day 11 (of 14) towels changed but bedding not changed, bedding wasn’t changed for the duration of holiday.
- Somebody was calling in daily to tidy up around the pool area (it didn’t need tidying), upon enquiry it turns out it is the owner, she lives in a property overlooking the Villa…. I found this a little odd that she would enter once we’d leave it felt like she was watching us from her balcony and when we left she’d call into the garden area!!
Overall this Vila is located in a lovely quiet area, it needs a little bit of work to bring up to a standard to meet my expectations and the price being paid… I think the owner needs to leave the occupants to move the sun beds around where they see fit and also leave out any personal items around the pool.
Paul K.
Stayed 14 nights in Aug 2022
Response from VrboOwner on 16 Sept 2022
Dear Paul, Thank you for taking the time to review your stay. Kind regards, Vilamoura-Villas
A casa não tinha sido limpa antes de entrarmos, pois, para além do pó, cheirava ao mesmo.Estendal da roupa está num local que é molhado, aquando da rega automática. Alertado o anfitrião, a situação manteve-se. Resultado, tínhamos de tirar a roupa que estava a secar nos horários da rega,... que já sabíamos quais eram.O grelhador é apenas uma estrutura pequena de ferro, com 4 pés, não permitindo regulação de altura, pelo que não é muito adequado para iniciantes da grelha, pois, não é fácil regular o fogo.De resto, correu tudo bem. A casa é boa para o pretendido.
António João M.
Stayed 14 nights in Aug 2025
Response from VrboOwner on 5 Jan 2026
Estimado João,
Agradecemos desde já o seu feedback e lamentamos que a experiência inicial não tenha sido totalmente positiva.
Relativamente à limpeza, a casa é sempre preparada antes de cada estadia. Ainda assim, lamentamos o sucedido e gostaríamos que a situação nos tivesse sido reportada de imediato, para que pudéssemos atuar prontamente na sua resolução. Pedimos desculpa por qualquer incómodo causado.
Quanto ao estendal, agradecemos a observação. A rega automática faz parte da manutenção do espaço exterior, contudo compreendemos o transtorno provocado. O temporizador pode, ocasionalmente, desregular devido a picos ou falhas de energia. Assim que tomámos conhecimento, informámos o jardineiro para proceder aos ajustes necessários o mais rapidamente possível, embora nem sempre seja possível uma intervenção tão imediata quanto desejado.
Em relação ao grelhador, trata-se do equipamento descrito no anúncio. Ainda assim, reconhecemos que poderá não ser o mais adequado para todos os níveis de experiência, pelo que a sua sugestão fica registada para futuras melhorias.
Ficamos satisfeitos por saber que, no geral, a casa correspondeu às suas expectativas e que a estadia correu bem. Os seus comentários são importantes para continuarmos a melhorar e esperamos poder recebê-lo novamente, nesta ou noutra das nossas acomodações.
Com os melhores cumprimentos,
Vilamoura-Villas
Propriété agréable avec de magnifiques espaces extérieurs. La piscine (très grande) est bien conçue. La maison dispose de 2 chambres et d’un espace cuisine, salle à manger et salon.
Elle est par contre sous équipée (cafetière à filtre à l'ancienne, une seule poêle, que de très grandes casseroles pour une maison destinée à un seul couple avec enfants, un Wi-Fi faiblard qui ne permet pas de visionner du streaming sur 2 appareils au même temps et la climatisation de la chambre parentale bruyante et sur le point de lâcher (celle de l’autre chambre a rendu l’âme à notre arrivée mais à vite été changée).
Les +
Superbe piscine
Espaces verts magnifiques
Emplacement à l’entrée de Vilamoura (proche de l’Aquashow et de l’A22).
Ménage réalisé 3 fois par semaine
Les -
Beaucoup de fourmilières dans le jardin
Une bac de de douche qui fuit
Un Wi-Fi faiblard
Les meubles du salon sont vraiment au bout de leur vie
David P.
Stayed 21 nights in Aug 2021
Response from VrboOwner on 16 Sept 2021
Caro David,
Obrigado pelo seu feedback. Iremos considerar e averiguar as situações que descreve e que julgamos pertinentes. Permanecemos ao dispor. Os melhores cumprimentos, Vilamoura-Villas
Excellent 2Bed Villa. Great pool. Villa is very
Private. Very clean. In first class condition. I would recommend villa Marinel to anyone wishing a great relaxing holiday.
Paulo is a gem. So if you need anything at all he will be a great help to you.
Isabella M.
Response from VrboOwner on 21 Mar 2020
Dear Mr. & Mrs. Martin
Thank you very much for choosing to stay with us and for your feedback.
We remain at your disposal.
Kind regards,
Vilamoura-Villas
Verified
8/10 Good
Stephan N.
26 Aug 2018
It was really nice. I would recommend it.
The House was very nice and clean, but would need some little repairs.
Stephan N.
Stayed 14 nights in Jul 2018
Response from VrboOwner on 21 Mar 2020
Dear Stephan,
Thank you very much for your feedback.
If you could send us your recommendations by email, we would be much appreciated.
Remain yours.
Kind regards,
Vilamoura-Villas
Verified
10/10 Excellent
Stéphane G.
11 Aug 2018
villa parfaite
très belle piscine, très beau jardin, maison agréable au calme, bref idéale pour un séjour reposant en famille.
Stéphane G.
Response from VrboOwner on 21 Mar 2020
Cher Stéphane,
Merci beaucoup pour vos commentaires et reste à votre disposition.
Sincères amitiés,
Vilamoura-Villas
Verified
6/10 Okay
Frank S.
20 Apr 2018
Really enjoyed my stay but very cold in villa at this time of year needs some heating appliances
Needs heating appliances in living area at this time of year and new Hoover to clean the villa but everything else was what I was looking for. Thanks Frank
Frank S.
Stayed 14 nights in Mar 2018
Response from VrboOwner on 21 Mar 2020
Dear Frank,
Thank you for your review.
This has been a very odd year regarding the weather and is not usual so much rain and cold in April. The week you have been stayed with us, the temperatures were between 9º and 18º Celsius, but this week already is showing signs of improvement.
Houses in Algarve are not equipped with central heating systems similar to what you find abroad or even in the north of our country, where the weather is colder. Nevertheless, the house is equipped with air conditioning with heating function and if this wasn’t enough if you have call or emailed us we would be able to provide some potable oil heaters…
Regarding the hoover, this is the first time we someone brings such subject to our attention, reason why we cannot understand the meaning.... Maid service is included in the booking and the service was provided accordingly. Can you please be so kind to send us an email explaing exactly what needs to be replaced or done so that we can address it immediately?
Thank you very much and always we remain yours.
Kind regards,
Vilamoura-Villas
Archival
4/10 Poor
Arne K.
17 Nov 2017
Garten und Pool gut, Haus sollte grundgereinigt und saniert werden
Die Wohnung war nicht sauber, die Handtücher und Bettwäsche wurden nucht wie vereinbart gewechselt. Die Matrazen müssen dringent ausgetauscht werden. Küchenutensilien waren sehr sperrlich vorhanden oder unbrauchbar.
Arne K.
Stayed 11 nights in Oct 2017
Response from VrboOwner on 21 Mar 2020
Dear Arne,
In reply to your comments:
- Villa was cleaned and if something was not as was supposed to be, a quick call all email would be enough to let us act immediately.
- Mattresses and pillows are a question of taste. If we replace them, they will soft for some and hard for others. Not much we can do here.
- Kitchen utensils, we do not understand what you mean and again, a quick call all email would be enough to let us act immediately.
If you could send us an email letting us know your improvement recommendations this would be great and we would be much appreciated for that.
Remain yours.
Kind regards,
Vilamoura-Villas
Archival
10/10 Excellent
Erica P.
6 Aug 2017
Just perfect
On arrival it ticked every box we had, set in beautiful quiet grounds In a lovely quiet close. The villa was perfect for us family of 3.
Pool is perfect to chill and the house is. Nice size. Walking distance to a few places to eat and drink and the big supermarket is a 5 minute drive away. Golf on the doorstep so perfect in every way. Would love to go back again
Erica P.
Stayed 7 nights in Jul 2017
Response from VrboOwner on 8 July 2020
Dear Guests,
Thank you very much for staying with us and for your kind words.
Hope we can again be of service in the near future.
Remain yours.
Kind regards,
Vilamoura-Villas
Archival
8/10 Good
Pauline v.
6 June 2017
Lovely villa with pool
The villa is well equiped, very nice garden in a quit neighborhood.
Pauline v.
Response from VrboOwner on 21 Mar 2020
Thank you very much and hope to hear from you in the near future.
Keep in touch.
Kind regards,
Vilamoura-Villas
Archival
10/10 Excellent
Chris P.
9 May 2017
Lovely villa, beautifully kept gardens.
The villa was lovely and spacious with everything we needed for our stay. It had a very rustic feel about it with some nice old pieces of furniture. The bed covers could do with an update and there was some paint dust coming off lower walls where they had obviously been touched up. The cleanliness was good (some dusting and sweeping missed) and the cleaners came once while we were there on a day that suited us which was great. There was no information folder, only a sheet advising mostly what we couldn't do around the villa. Information regarding what to do with bins is absolutely necessary, it took us a couple of days to realise that there were large bins down the road which we used but we're still unsure if we were permitted to do so. Some ideas of nice places to eat, visit would be good too. Pool was brilliant and a good size. It was also cleaned twice while we were there. Garden is stunning, beautifully maintained and surrounds the property, loads of space for children to run around! Neighbourhood is quiet and peaceful, exactly what we were looking for. Overall it was a great base, took care of all our needs and we'd happily stay again ☺️
Chris P.
Stayed 7 nights in Apr 2017
Response from VrboOwner on 21 Mar 2020
Thank you very much for your feedback.
All situation were and will be addressed accordingly.
Regarding the paint dust coming off the lower walls, it’s a situation that is identified but the owner insists in applying paint on top of the areas instead of allowing us to completely strip and apply a fresh coat of good paint (much more expensive), but we will get there eventually…
Maid service twice a week is our standard service, which includes the changing of bathrooms towels twice a week and sheets once a week.
According to our logs, the maids went to your accommodation twice. Once you were in and the other time you were away. On the day you were away, normal cleaning was made, which included making the beds, moping the floor and cleaning the bathroom. This time also coincided with the bathroom towel change.
If this information is incorrect please contact us immediately, so we can check thoroughly.
Regarding the information folder, when guests check-in on our reception we always give a set of sheets containing useful information which includes a basic map of the area, general information, useful contact numbers and restaurants. If you did not get this set of sheets I do apologise for our fault.
We are already taking measures regarding this information which we find to be of great value to our guests and will now be sent by email also.
We enforce the importance of contacting us immediately whenever needed so that we can act as fast as possible and in due course.
Once again thank you very much for your feedback and to help us improve our services.
Hope to have you with us again in the near future.
Until then, Best wishes from Vilamoura-Villas
Archival
8/10 Good
Guillaume B.
17 Apr 2017
wonderful
Very good excepting no heating system neither for the house nor for the pool
Guillaume B.
Stayed 7 nights in Apr 2017
Response from VrboOwner on 21 Mar 2020
Thank you very much for your comments.
House is equipped with ar conditioned which works both for cool and heat.
We are always available to supply portable oil radiators, extra blankets, etc upon guests request.
No pool heating in this house.
Looking forward for your next visit.
Kind regards.
Vilamoura-Villas
Archival
10/10 Excellent
Nuno R.
7 Nov 2016
Excelente Mordia
Passei aqui uma semana muita agradável com a família.
E uma casa limpa sem stresses :)
Muito Bom
Nuno R.
Response from VrboOwner on 21 Mar 2020
Muito obrigado e cá o esperamos numa próxima oportunidade.
Os melhores cumprimentos,
Vilamoura-Villas
Archival
2/10 Terrible
Ian W.
2 Sept 2016
Dangerous
Dangerous Villa with nice pool. We are disgusted with the lack of Duty of Care regarding our personal safety from the management company 'Vilamoura Villas'. We got electric shocks from the dishwasher. Their response was 'its never happened before' and 'its only static'. My wife was left scared and distressed when it happened to her.
They were worried if they bought a new dishwasher it would be a waste of money fault persisted. I had to point out it could be the villa's wiring.
On the 1st occasion they sent an odd job man to investigate within the hour. The 2nd time, 2 days passed. I wrote a complaint via email and did not get a response. They sent the odd job man out again who then decided the dishwasher was faulty. We did not have the use of the dishwasher for 4 days when they suddenly turned up and proudly changed it. We did not trust the odd job man and decided not to use the new machine for the remainder of the holiday for our own safety.
Did We get an apology? No
Ian W.
Stayed 14 nights in Jul 2016
Response from VrboOwner on 21 Mar 2020
Dear Mr./Mrs. W.
We are truly disappointed and felling let down with such review, which I consider to be an angry attack to our company from someone that has not a single reason complain, especially with everything we have done to assist you in a situation that was clearly identified on our first intervention.
We do not have “odd job man” working for us. We have our maintenance man, and our maintenance has assisted you as soon as you reported dishwasher situation by phone. No problems were found and we advise not to use electrical appliances being bare feet and wet.
Apparently, according to you, this situation persisted and after your new report, by email, we sent our maintenance to investigate the situation thoroughly and he has instructions not to leave the house without a solution.
Again, nothing was found wrong with the dishwasher or the electric system of the house.
Even though and since you were so worried, we have decided to go the “extra mile”. We replaced the dishwasher and we sent the supposed “faulty” one, for a technical inspection in the brand official dealership.
The brand’s technicians also conclude that there was nothing wrong with that dishwasher, being fully operational. The dishwasher is back in the house, many clients has passed through without a single complain.
I must say that this technical inspection from the official dealership has costed us €85. Eighty five Euros just to tell us what the “odd man”, our maintenance, already knew.
Since you claimed many times that you have been a telecom Engineer, to justify knowing the difference between an electric shock and static, I assume that somehow along the way you have forgotten that continuously playing with electrical appliances with soaking wet bare feet is somehow dangerous….
Also, here in Portugal, when you get an electric shock the main board of the house trips off immediately to prevent electrocutions. It’s a basic and standard security mechanism of defence. Never happen on your house when you get the electric shocks….
So not need any technical expertise to realise that you were never affected by “electric shocks”.
I do regret that your holiday experience with us, in this fantastic villa located in a marvellous location and with record breaking weather and sea/beach conditions, was resumed to a hypothetical faulty dishwasher, therefore motivating this 1 star review among all 4 and 5 stars.
Kind regards,
Vilamoura-Villas
Archival
10/10 Excellent
barbara C.
9 Aug 2016
Superbe Villa Marinel
Très jolie maison, très belle piscine et magnifique jardin. Maison confortable et bien équipée.
Bien située à proximité du centre de Vilamoura et des sites à visiter
L'absence d'accès internet est le seul petit bémol.
Nous avons passé un très agréable séjour.
barbara C.
Stayed 7 nights in Jul 2016
Response from VrboOwner on 21 Mar 2020
Thank you very much.
Looking forwward for your nexct visit.
Until then, all the best.
Kind regards,
Vilamoura-Villas
About the host
Hosted by Vilamoura-Villas
Since 1990 the firm Vilamoura-Villas has been involved in various aspects of tourism and especially property management. We offer our clients a wide range of services so that their properties will always be maintained in top condition. These services include gardening, swimming pool maintenance, house cleaning and laundry, repairs and renovations, payment of bills, insurance and, more recently, looking after guests. We help the guests on behalf of the owner thus helping the owner to maximise the profitability of his (her) property (properties) by means of short term (holiday) or long term rentals. We receive the guests on arrival and offer continuous, personal service, thus guaranteeing the quality of their stay and assuring the owner that the property is always cared for. Our long experience assures clients of the high quality of our services. We don´t want you to have any doubts, PLEASE CONTACT US!!!