Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The accommodations were adequate. We experienced issues with the fan in the kitchen upon arrival. It was making a grinding sound and the fan in the living area was not working. Maintenance was able to fix the kitchen fan and was going to contact the property owner about replacing the other fan - no follow-up was provided by the property manager. In addition, my daughter was bitten by bugs in the loft. We found gray bugs in the bed and also in her suitcase, which was on the loft floor. I contacted the property manager, who, condescendingly responded that the bugs we saw were not bed bugs and I could pay a $150 fee to confirm there were no bed bugs, he then proceeded to "lecture" me about sand fleas. I found his tone and demeanor to be less than customer-service oriented, and frankly, I was put off by his response. In the 12 times we've visited Maui and stayed in various properties, we have never experienced bug bites in our accommodations. On a positive note, toward the end of the conversation, he offered to change the sheets and vacuum the loft while we were out enjoying the island. Consequently, my daughter was scared to sleep in the loft, so for a few nights, she slept on the couch, where she received more bites. Eventually, she and my husband switched beds, and he also received bug bites while he slept in the loft bed. Personally, not being able to sleep with my husband while on vacation was not optimal either. The location of the condo is central - very easy to access the beaches. Some of the the amenities could be updated, such as more variety of kitchen utensils (there are plenty of knives), and the beach gear could be updated/replaced. Perhaps consider asking renters to clean off the equipment after use and before storing so when the next renter comes along, the equipment is in decent and clean (not covered in sand) condition.