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6/10 Okay
Andrew R.
7 Sept 2024
Great trip, disappointed in the unit
Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This was our second time renting Shorewood 431. The first time was wonderful, no issues. This time around, when we got into the unit we noticed the loveseat was broken. So broken that the cushions slid right off onto the floor. Definitely no way anyone could use it for sitting. Also, the pull out queen sofa sleeper was in no condition for sleeping so one of our family members had to just sleep on the couch itself. We called to report the broken couch as soon as we checked into the unit but didn’t discover the sofa sleeper until later that evening. Safe to say it was a little disappointing this time around. We love Hilton Head and will continue to visit, we just won’t be renting Shorewood 431 in the future.