Beautiful 3br Home on Sandy Beach

Thank you so much for taking the time to write your review! We are so glad you enjoyed your stay as we take pride in our home and want everyone to enjoy themselves and be comfortable. Hope you tell all your friends and come back and visit again.

Joanne, All of these issues have been addressed and we thank you for your review. We have purchased new towels and recently changed cleaning and maintenance companies. We hope you consider us again for your next vacation. I think you'll be pleasantly surprised :-)

Hi Anissa, I am so sorry to read about all the issues you had during your stay, but I am also very disappointed that you didn't let me know of all of these, immediately. If you had let me know, I would have had our people re-stocking the house with everything and you wouldn't have to pay for anything. Now, you say you were 9 in the house, and the rental price is based on 6. You paid 2 extra people only. We didn't charge you for the third one, but if you let me know how much you pay for the towels, trash bags, and paper towels I will send a reimbursement immediately. My apologies, Victor S.

Dear Rachelle, sorry but your comments on your review are not fair. You arrived two hours earlier when the cleaning lady was still at the house, finishing her job. And you came in to find a brand-new refrigerator that we installed the day before your arrival. The dishwasher works fine. The cleaning lady used it after you left and it ran properly. The only thing was the shut off valve in the water supply hose was turned off and we don't know if you turned it off when trying to use it, but it works fine. You started to come in and out of the house not letting the lady to finish the cleaning and making the floors dirty. You practically pushed the cleaning lady out of the house, when she was not finished yet. The cleaning lady had some hand and facial towels in the dryer, and you didn't let her take them out, saying you will take care of that. Yes, the glasses at the bar were dusty, do you know why? Exactly, just because you did not let the cleaning lady finish her job. We had ordered a new set of coffee cups before your arrival, but they did not arrive on time, unfortunately. Now we have new coffee cups. All fry pans are in very good condition, unless you want to have brand new pans every time you arrive to a rental property. All ceiling fans/lights work with the switches on the walls. I am going to ask VRBO to remove your review from our listing because it was not our fault the house was lacking some cleaning but what can we do when we have people like you coming 2 hours earlier and pushing the cleaning lady out of the house?

Susan, Thank you for your review and speaking with me on the phone. Like we discussed, we have changed maintenance companies because, as you pointed out, this house is beautiful and we feel it needs more attention than what it was getting. We are addressing all the issues in your review and many of the items have already been fixed. We hope you visit us again soon. Thanks again, Kathy

Shavona, Thank you for your review. We have taken note of your concerns and have resolved all of the items. The dryer has been repaired and the cleaners have been advised to make sure that they leave enough linens and sundries.

Adrianna, I am very surprised by this review considering the fact that the owners reimbursed you so generously for your stay. The cleaners clearly "missed" the cleaning and showed up shortly after you arrived, and there was an unexpected problem with an electrical circuit (which caused the kitchen appliances to not function correctly). It's Mexico and it happens sometimes because of the electrical surges. You received back 1 of your 3 night's rent, your $250 worth of food, AND your cleaning fee. I'd say that you made out quite well with that! The owners also generously offered you a free 2-night stay in the future! As you know, the cleaners were there within a couple of hours of your arrival, therefore, you had a clean and well stocked house for the rest of the stay. The electrician came the next morning after you discovered that the refrigerator was not cold enough. Your stay was only 2 days & 3 nights, with four people, and you said that you were able to put most of the food back in the coolers, yet, the owners reimbursed you for 100% of the food you stated you had brought. The owners have spoken with the cleaning company to make sure they don't miss a cleaning in the future, the electricians have fixed the electrical issue and the owner has personally taken down a new refrigerator. Adrianna, I'm sure you will agree that the customer service and attention you received while dealing with these issues was top notch. Between myself, the owner of the maintenance/cleaning company and the owner himself, every step was taken to try to ensure that your stay was pleasurable. Unfortunately, this is Mexico and unforeseen things happen from time to time! Again, we apologize for any inconveniences that were caused and hope you had a nice vacation in this beautiful home since it was practically FREE. .