Epic Smoky Mountain Views | Hot Tub + 4 Fireplaces

Thank you for your feedback and for your kind comments about the cleanliness, décor, comfortable beds, and mountain views. We're sorry that one of the cabin's multiple A/C units unexpectedly stopped working just before your arrival. The issue was isolated to the dining area A/C unit. The cabin has separate A/C units serving the living room and each bedroom. Because the issue was reported around 8:00 p.m., there were unfortunately no HVAC companies or suppliers open that evening to provide an immediate repair or replacement. We contacted our HVAC technician first thing the following morning and learned the unit required a special-order replacement. We also explored temporary portable A/C options, but none available were large enough to effectively cool the dining area. When we checked back in with you the following morning, you let us know that the dining area was cooler and doing fine, and that the bedrooms had remained cool throughout your stay. We remained in communication throughout your visit, continued looking for the quickest available solution, and did everything we reasonably could under the circumstances. While we're sorry the dining area A/C unit could not be repaired during your two-night stay, we appreciate your feedback and are glad you enjoyed the cleanliness, décor, comfortable bed, and beautiful views.