2/10 Terrible
Douglas B.
19 Aug 2022
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
Unsanitary & Mismanaged
This property management company, despite what they say, does not care to fix ongoing issues.
- The house was very dirty on arrival. Trash was everywhere; empty liquor bottles under the beds upstairs. The floors throughout were sandy, dirty bedspreads, linens clean but stained and of cheap quality. We spent two and a half days cleaning the house just to get it to a reasonable level of cleanliness. Days of vacation wasted particularly for grandma who was very concerned about the health of the children. We vacuumed and collected huge amounts of sand, cleaned all of the cabinets and drawers, wiped down and sanitized surfaces, mopped hardwood floors. Cockroaches, dead and alive, were present throughout the home all week.
- The pool area was not maintained/functional. We called these problems in to the management company, but no one ever came to fix the issues. By the end of the week, 20 out of 24 in our group had significant sinus/ear/eye infections. Numerous doctors confirmed that the likely cause of the infections was bacteria from water.
- There was a large amount of grease built up in the grill. When we lit it, a large fire broke out which we had to put out using the hose.
- The upper porch was in disrepair. We didn’t use it, and that was a shame because the views from the porch would have been excellent.
This was the worst VRBO we’ve ever experienced, and it was a shame because it had so much potential. We spoke directly with Elliott and expressed our grievances. After much persuasion, they waived our cleaning fee and reimbursed us 16% of the rental cost. We think a 50% reduction in price would have been more appropriate as we lost two days of vacation due to cleaning efforts, fell ill due to unsanitary conditions, and missed out on what would have otherwise been some spectacular views from the second-floor deck. I have read the other negative reviews that Elliott received and noticed that Elliott responds to each negative review by trumpeting their own “superior” track record of quality and empathy. In other words, they claim quality yet ironically give little acknowledgement to valid complaints. I find this particularly irritating and anticipate bristling at their impending reply to this review. The staff at the office are friendly, but being friendly is not enough! They need to ensure their homes are safe and clean. Bottom line, this is not a house I would ever rent again while under the management of Elliott. Do NOT rent this home!
Douglas B.
Stayed 7 nights in Jul 2022
