2/10 Terrible
Amanda W., Fort Worth
23 July 2023
Liked: Check-in, communication, listing accuracy
Not enough words to describe our disappointment
When traveling with a big group to the beach, I know how to manage expectations. We booked a larger condo because we had 11 people. But we quickly realized that this condo lacked a lot of basic amenities that would have enhanced the quality of our stay. This review has a max on words so I will list our issues numerically.
1.The back bedroom TV did not work.
2.The bedroom fans did not function properly and some, at all.
3.Bed’s were extremely uncomfortable
4.Dishwasher didn’t work
5.Vacuum didn’t work and broom was too old to be useful.
6.Multiple outlets did not work
7.Mold in the shower and washing machine
8.Restrictions on drying towels on the balcony
9.Not enough hooks in the condo to dry towels
10.No hangers in the closets
11.Zero pantry space for food
12.Not enough parking passes. We had to park down and across the street.
13.This location (Phoenix West) has a lot of restrictions on where you can set up your beach tents if you are not purchasing directly from them. If you want to get close to the beach, you MUST rent their tents. Otherwise, you will be 3 rows back. I wish this was explained to us upfront. I understand some beach locations are strict on this, but it should be disclosed prior to booking as this would have been a deal breaker for our family.
A few others families we met on the beach also rented from Brent Robinson & shared similar grievances. It is evident this company doesn't fully value their customers.
Amanda W.
Stayed 5 nights in Jul 2023
