2/10 Terrible
Casey K.
26 Feb 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Terrible Experience Do Not Recommend
This was quite possibly the worst experience we have ever had with VRBO. Our non-profit organization hosts an annual event out of town at the end of February for 4 days. We book or reservations well in advance due to high demand at that time. We reserved and paid in full for this property and we did so because we had already stayed here before and it was an ideal place for our team due to location and space for a large group. On day of check-in I opened my email to get the property access information. I learned thru email, text, and phone calls that our rental had been double booked and the other group had already checked into the property. This left us with no where to stay hours away from our homes with no warning. Their resolution to the problem was to offer a different property more than an hour away from our event location. The ride share costs would have been in the hundreds if not thousands for multiple trips over a 4 day period. We explained this would not work and a different solution was needed. They then offered to reimburse the costs of another rental along with a 100% refund of the original rental booking and additional fees. There were no vacancies for a group of 10 adults with no notice. We were forced to pay a higher amount for hotel rooms. The refund was not 100% and we now have a lengthy and complicated claims process to go thru to receive reimbursement for the hotel costs. We had an absolutely awful experience and do not recommend.
Casey K.
Stayed 4 nights in Feb 2024
