This was by the WORST VRBO experience that we have ever had. We are both VRBO renters and owners, so I know both sides of the process. Let me start with the positive: it was a good prices, there were four beds, a/c, wifi and shelter. From there, it goes downhill: no dressers in the entire property. How can a family of four stay for three weeks without any place to put our clothes? They gave us ONE key to the property. How can a family of four on four different schedules for three weeks share one house key? The garage did not have an opener, so we could not use it. However, it was unable to be locked, so it was constantly open--a security hazard. Their solution? To bring us a padlock and just lock it closed. Not functional. No coffee maker, no pans, no toilet paper holders, no hooks in the bathroom to hold towels (I bought them). The shower doors were not properly installed so they did not fit the shower and leaked on the the floor. Trash can did not function, dryer was broken with an error message (we had to take wet clothes to our new rental), broken ice maker in the fridge. But, the worst part was that it had a ceiling leak! Water fell in from the roof for two days! They claimed that it was not a new leak, but I have the video footage. It was a miserable four days until we were able to get out of there. And, in the end, they hiked up the charges so we could barely get a refund for the misery. These people should not be on VRBO. It is a scam.