Lakefront resort condo with lake views, hot tub, pool, tennis, golf, deck, W&D

Hi, Jill, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. If you would be open to discussing your feedback further, please feel free to reach out to us directly. Thanks again, we hope to have the opportunity to welcome you back and exceed your expectations in the future.

Thank you for sharing your experience with us, Ray. We genuinely appreciate your feedback, and we’re truly sorry to hear that your stay didn’t meet your expectations. It’s clear that we fell short in several areas, and we take that seriously. We understand how important it is for our guests to have everything as advertised, especially when it comes to amenities like the golf cart and the TV. We’re glad you received a refund for the golf cart, but we completely understand that it’s not the same as having the actual experience you were looking forward to. We’re also sorry to hear about the issues with the towels and the bathroom drainage. That’s not the standard we strive for, and we will address these concerns with our team to ensure they are resolved. Your insights about the kitchenware are valuable, and we will look into upgrading those items to enhance our guests' experience. We want every aspect of your stay to be comfortable and enjoyable, and it’s clear we missed the mark this time. Thank you for your honesty, and we hope you’ll consider giving us another chance in the future. We’re committed to improving and providing the quality experience that every guest deserves.