Disney & Universal Paradise 4 BR 2 BA Private Pool Orlando Theme Parks

As a host we do have to have rules in place . All of my RULES are listed in my profile . I allow 8 guests that’s including children . I also note in my profile that there is a 2 car maximum at the property it is an HOA community and that is the rules . I also note security will contact you if you do not follow the rules . You told me you had 6 cars, you originally booked for 4 adults and 4 children how did you have 6 cars if there was 4 adults I’m not understanding , you had 10 people sleeping at the property when the max was 8 more than my rules were and that is how many I have beds for 8 You asked me if your brother and another person could stay once you saw I have a ring doorbell and could see exactlky who was coming in . You did not follow the rules posted . when you booked they were all clearly written . Also you never asked for a bbq . You asked the day of your checking in I told you there was a fee of 45.00 for using it , you were not happy with that so I wanted to make you happy and told you that was fine you can use it and I was not charging you . Unfortunately not knowing the bbq was broke my property manager came over and said it was not working . If you had told me before your check in day that bbq would have been checked and made sure it was working but again you not reading my profile seeing there was a charge and we needed to be notified before check in is not my fault . I tried !!! You admitted you did not read everything before booking . I really tried !!!