Traditional and cozy apartment in Fes Medina

Thank you for sharing your feedback. While we value input from our guests, we would like to clarify a few points regarding your stay: ​Unrealistic Expectations & Improvements: Our property is a traditional self-catering home. Suggestions such as providing complimentary groceries (like sugar, tea, and other items) are not standard practice for this type of accommodation. ​Navigation & Medina Location: Our home is located in the heart of the ancient Medina of Fes—a historic UNESCO World Heritage site famous for its winding, intricate alleyways. Navigating them can be challenging even for locals, which is part of the unique experience of a historical city. While we are always happy to welcome and assist our guests, we are property hosts and not personal tour guides. ​Water Issue: As noted, the water issue was purely technical, completely unintentional, and resolved immediately upon your notice. We reacted right away to ensure your comfort. ​Having hosted hundreds of wonderful guests from all over the world, we always strive to provide authentic hospitality. We respect your opinion, but we feel some expectations were unrealistic and unfair for a traditional stay in the Medina.