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Cabin

Big Bear Lodge: Mountain Views, Game Room

Photo gallery for Big Bear Lodge: Mountain Views, Game Room

Living area
Terrace/patio
Outdoor spa tub
Games room
Games room

Reviews

8.2 out of 10
Very good
7 bedrooms6 bathroomsSleeps 32

Popular amenities

  • Spa pool on site
  • Onsite parking available
  • Kitchen
  • Washing machine
  • Air-conditioning
  • Barbecue

Explore the area

View map
Sevierville, TN
  • Place, Little Pigeon River
    ‪6 min drive‬
  • Place, Mills Park
    ‪8 min drive‬
  • Place, Rocky Top Sports World
    ‪9 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Rooms & beds

7 bedrooms (sleeps 32)

Bedroom 1

1 King Bed and 1 Queen Bed

Bedroom 2

1 King Bed and 1 Queen Bed

Bedroom 3

1 King Bed and 1 Queen Bed

Bedroom 4

1 King Bed and 1 Queen Bed

Bedroom 5

1 Queen Bed

Bedroom 6

1 King Bed and 1 Queen Bed

Bedroom 7

1 King Bed

Other Space 1

2 Double Sofa Beds

Other Space 2

1 Double Sofa Bed

Other Space 3

1 Double Sofa Bed

6 bathrooms

Bathroom 1

Bathtub or shower · Toilet

Bathroom 2

Bathtub or shower · Toilet

Bathroom 3

Bathtub or shower · Toilet

Bathroom 4

Bathtub or shower · Toilet

Bathroom 5

Bathtub or shower · Toilet

Bathroom 6

Bathtub or shower · Toilet

Spaces

Deck or patio
Kitchen
Balcony
Separate dining area
Dining area

About this property

Big Bear Lodge: Mountain Views, Game Room

You and 31 of your closest friends and family will enjoy a memorable vacation at Big Bear Lodge located on the edge of the Arts and Crafts Community. Just 20 Minutes to Downtown Gatlinburg and Pigeon Forge you are just a short ride away from all the attractions. That is if you get bored of playing pool, Foosball and air hockey while gathering with your friends and family.

Relax on one of the many decks and enjoy a dip in the hot tub.

You enter on the middle level of this cabin.

Bedroom and Sleeping Arrangements:
Upper Level - Bedroom 1: King Bed - Sleeps 2
Upper Level - Bedroom 1: Queen Bed - Sleeps 2
Upper Level - Bedroom 2: King Bed - Sleeps 2
Upper Level - Bedroom 2: Queen Bed - Sleeps 2
Upper Level Game Room: Queen Sleeper - Sleeps 2
Upper Level Game Room: Queen Sleeper - Sleeps 2
Main Level - Bedroom 3: King Bed - Sleeps 2
Main Level - Bedroom 3: Queen Bed - Sleeps 2
Main Level - Bedroom 4: King Bed - Sleeps 2
Main Level - Bedroom 4: Queen Bed - Sleeps 2
Main Level - Bedroom 5: Queen Bed - Sleeps 2
Main Level Game Room: Queen Sleeper - Sleeps 2
Lower Level - Bedroom 6: King Bed - Sleeps 2
Lower Level - Bedroom 6: Queen Bed - Sleeps 2
Lower Level - Bedroom 7: King Bed - Sleeps 2
Lower Level Great Room: Queen Sleeper - Sleeps 2

*** This Property is located 10 minutes from the main Elk Springs Resort
7 Bedrooms
6 Full Bathroom
6 King Beds
6 Queen Beds
4 Sleeper Sofas
9 Foot Theater Screen with Surround Sound
3 Covered Decks
12 Rockers
Hot Tub
Pool Table
2 Foosball Tables
56" TV
46" TV
2 Game Rooms
Great Room
Fully equipped kitchen
Charcoal Grill

Free WIFI, a washer / dryer, iron and ironing board, and paved parking are included for your convenience. All linens and towels are provided as well as a starter supply of paper towels, toilet paper, soaps and detergents.

Host requires the guest to sign a rental management agreement prior to allowing access to the unit. The agreement details our cancellation policy, terms and conditions. Must be 21 or older to reserve a cabin and person booking must be staying in the cabin.

We provide a starter supply of paper products, detergents and soaps and coffee filters. We do not supply shampoo, conditioner, body wash and there are no pantry items, spices, salt & pepper or coffee included - guests should bring these items.

This cabin is professionally managed by Elk Springs Resort Cabin Rentals in Gatlinburg, TN. We provide concierge service as well as dispatched maintenance and housekeeping should you need assistance during your stay. Feel free to check here for details -or- all our listings at Elk Springs Resort cabin rentals.

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House Rules

Check in after 3:00 PM
Minimum age to rent: 21
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Important information

You need to know

Property # 595858vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and a deadlock

About the area

Sevierville

Located in Sevierville, this cabin is near theme parks. Titanic Museum and Dolly Parton's Stampede Dinner Attraction are cultural highlights, and some of the area's popular attractions include Ripley's Aquarium of the Smokies and Dollywood. Travelling with kids? Don't miss Dollywood's Splash Country and Anakeesta. Spend some time exploring the area's activities, including winery tours.
View more Cabin rentals in SeviervilleOpens in a new window
Map
Sevierville, TN

What's nearby

  • Little Pigeon River - 6 min drive - 6.4 km
  • Mills Park - 8 min drive - 8.1 km
  • Rocky Top Sports World - 9 min drive - 9.4 km
  • Morning Mist Village - 10 min drive - 9.4 km
  • Dolly Parton's Stampede Dinner Attraction - 15 min drive - 16.4 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 66 min drive

Restaurants

  • ‪McDonald's - ‬14 min drive
  • ‪Wilderness Pass Restaurant - ‬26 min drive
  • ‪Till And Harvest - ‬26 min drive
  • ‪Three Jimmy's Good Time Eatery - ‬14 min drive
  • ‪Splinter's Trailside Snacks - ‬26 min drive

Frequently asked questions

Is Big Bear Lodge: Mountain Views, Game Room pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Big Bear Lodge: Mountain Views, Game Room?

As of 9 May 2026, prices found for a 1-night stay for 2 adults at Big Bear Lodge: Mountain Views, Game Room on 24 Aug 2026 start from AU$587, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Big Bear Lodge: Mountain Views, Game Room?

On-site parking is available at the property.

What time is check-in at Big Bear Lodge: Mountain Views, Game Room?

Check-in begins at 3:00 PM.

What time is check-out at Big Bear Lodge: Mountain Views, Game Room?

Checkout is at 10:00 AM.

Where is Big Bear Lodge: Mountain Views, Game Room located?

Set in Sevierville, this family-friendly cabin is within 6 mi (10 km) of Little Pigeon River, Chapel at Honeymoon Hills and Rocky Top Sports World. Rocky Top Mountain Coaster and Parrot Mountain and Gardens are also within 9 miles (15 km).

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 67 out of 132 reviews
Rating 8 - Good. 31 out of 132 reviews
Rating 6 - Okay. 17 out of 132 reviews
Rating 4 - Poor. 6 out of 132 reviews
Rating 2 - Terrible. 11 out of 132 reviews

7.2/10

Cleanliness

9.6/10

Check-in

8.8/10

Communication

8.4/10

Location

8.8/10

Listing accuracy

Reviews

From a partner site

10/10 Excellent

Patty A.

Beautiful place

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin was perfect for the group of 6 families, we were surprised to find two beds in most of the rooms which made our stay more comfortable. The space and location also made it more amazing. I hope to come backIf you are looking for a spacious and comfortable place, this is the place.
Response from VrboOwner on 14 Jan 2026
Thank you so much for your wonderful review! We’re thrilled to hear that the cabin worked so well for your group and that the extra beds, space, and location made your stay more comfortable and enjoyable. It means a lot to know you had such a great experience. We’d love to welcome you and your families back anytime!
Verified

10/10 Excellent

Stephen H.

Liked: Check-in, communication, listing accuracy
House was beautiful. Sleeping situation is 12 on the top floor, 14 middle floor, and 8 on the bottom floor. The beds nor the pull outs are not comfortable. Bring a mattress topper if you can.Overall, the house was nice. The main issue that we had was the drive up was sketchy at best. I would never try to pull this off with inclement weather.
Stayed 2 nights in Jan 2026
From a partner site

10/10 Excellent

Ben S.

Ben's Stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Amazing, really well handled by the company. I would definitely come back!
Response from VrboOwner on 7 Oct 2025
Thank you for the awesome review, Ben! We are so very pleased to hear you had an amazing stay and felt well taken care of — that means a lot to us. It was a pleasure hosting you, and we would be more than happy to welcome you back anytime. Safe travels and see you again soon! Remember, as a repeat visitor you will save 10% on future stays!
From a partner site

10/10 Excellent

Ashlyn S.

Beautiful Cabin!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin was great and worked really well for our retreat with the women in our church. We had a wonderful time of fellowship and relaxation during our stay here. The beds are pretty hard, so come prepared for that if you are not used to sleeping on a harder mattress.
Response from VrboOwner on 5 Nov 2025
Thank you for sharing your experience, Ashlyn! We are so very pleased to hear the cabin was a great fit for your church retreat and that you all enjoyed a wonderful time of fellowship and relaxation. We truly appreciate your feedback about the beds and will certainly take that into consideration for future improvements. It was a pleasure hosting your group, and we would love to welcome you back anytime! Remember, as a repeat visitor you will save 10% on future stays.
Verified

10/10 Excellent

Claudia a.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Check was an easy process. The cabin was well equiped for the 14 of us. We had plenty of space. We had a good time. It was a great experience
Stayed 6 nights in Jul 2025
Verified

8/10 Good

Vasana H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great place!

The place was perfect for our large group size. The host was very responsive and prompt.
Stayed 5 nights in Jun 2022
From a partner site

10/10 Excellent

MONICA B.

Easter vacation

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Everything was great, I received all the needed info. Prior to my arrival which made everything go smoothly.
Response from VrboOwner on 7 May 2025
Thank you for the great feedback! We are very happy to hear everything went smoothly and that the information provided helped make your stay hassle-free as you deserve. We hope to host you again soon! We encourage guests to book direct and save up to 15% on your booking, hurry back!
From a partner site

10/10 Excellent

Bijoy S.

Great Stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Everything was great
Response from VrboOwner on 3 Mar 2024
Thank you for your positive feedback! We are delighted to hear that you had a great stay with us. If you have any further comments or if there is anything we can do to improve, please do not hesitate to let us know. We hope to welcome you back for another fantastic stay in the future! We encourage guests to book direct and save up to 15% on your booking. Hurry back!
From a partner site

10/10 Excellent

Mike B.

Group Vacation

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Friends / family annual vacation
Response from VrboOwner on 4 Apr 2020
Thank you for your wonderful 5-Star review, Michael! We are happy to hear you enjoyed your stay and hope you will consider staying with us again in the future.
From a partner site

10/10 Excellent

Paul S.

KING WOMEN'S sOCCER

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Team retreat went well.
Response from VrboOwner on 17 Aug 2023
We are glad to hear that the team retreat went well! It's always great to have productive and successful gatherings. It has been a pleasure and we hope to have you back in the future!
From a partner site

8/10 Good

Benjamin G.

Quick getaway with family.

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: First I thought we were kind of far from everything but once I got a lay of the land it doesn’t seem far at all. The only real issue we had was we had to wait to check in a little longer than expected and a maintenance man was still there an hour and a half after we were originally supposed to check in. Then once we got settled we wanted to get in the jacuzzi but it wasn’t working properly. Maintenance did respond and fix the issue quickly. After that we really had no complaints. We had enough space, it was nice and cool. We had a good view of the mountains. It was an overall great experience.
Response from VrboOwner on 14 Aug 2025
Thank you for taking the time to share your experience. We’re glad to hear that you enjoyed your overall stay. We do apologize for the delayed check-in and the initial hot tub issue. This is not standard for our guests, and we’re happy our maintenance team was able to resolve the issue quickly. We appreciate your understanding and hope to welcome you back for an even smoother experience next time.
From a partner site

10/10 Excellent

Mike B.

GREAT FAMILY REUNION CABIN

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Having rented Big Bear Lodge sight unseen, we were a little nervous if it would accommodate 32 family members comfortably. IT WAS FANTASTIC! We all loved our 4-day stay and it made our Family Reunion perfect! We will be renting it for our next Family Reunion too!
Response from VrboOwner on 17 Nov 2022
Thank you for allowing us to be a part of such a special celebration, Mike! We are ecstatic to know of such a wonderful reunion. We enjoyed having you all as our guests and cannot wait for you to visit us again. Remember, as a returning customer you will receive 10% off future stays! Thank you!
From a partner site

10/10 Excellent

Carrie C.

Ladies Mountain Retreat

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We booked the cabin for a ladies weekend retreat. Location was about 25 minutes from Pigeon Forge and 25 minutes from Gatlinburg. The cabin was clean but needs more furniture. We enjoyed the hot tub and the mountain scenery.
Response from VrboOwner on 7 Dec 2022
Thank you for the feedback. We have this issue noted and sent to the proper department for review. It has been a pleasure and we hope to have you back in the future!
From a partner site

10/10 Excellent

Patty G.

Thanksgiving with the Family!!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had an amazing time!!! We have a large family about 31 of us made it! There was plenty of space & things to had everything we needed. We were provided with a pleasant atmosphere and attentive service! The views were amazing!
Response from VrboOwner on 20 May 2022
Thank you for your wonderful review, Patty! We appreciate you as our guest and are truly delighted you enjoyed your stay. We hope you will consider staying with us again in the future. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
From a partner site

8/10 Good

08/20/2015 0.

Beautiful Cabin

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: My family and I stayed here for our family reunion. We had about 18 of us that stayed in this cabin and everyone slept comfortably. The cabin had something to offer each of us to do while staying here, which was a plus. The view from the 3rd level is AMAZING! Everyone loved this cabin.
Response from VrboOwner on 10 May 2022
Thank you, Kirsten, for taking the time to review your recent stay. We are delighted to know you enjoyed your time in our area. You certainly chose the perfect cabin to relax, have fun, and view our beautiful mountains. We hope you choose to us on your next family vacation. Remember, as a returning customer you will receive 10% off future stays. Thank you!
From a partner site

10/10 Excellent

Patsy M.

Great Vacation

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a wonderful time. The cabin was amazing. We really enjoyed ourselves. Everytime I needed to ask a question or need trash pickup they was fast responding. We just enjoyed the cabin so much. Everything you could possibly need was there. Thank you
Response from VrboOwner on 5 Oct 2023
Thank you for your wonderful review! We are thrilled to hear that you had a fantastic experience at our cabin. We take pride in our professional and responsive staff, and we are delighted that you had a positive interaction with them. We look forward to having you again in the future for another memorable stay. Remember, as a repeat visitor you will save 10% on future stays. Hurry back!
From a partner site

10/10 Excellent

Kayla F.

Big Bear Lodge

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Big Bear Lodge accommodated our group very well! We did have issues with the hot tub, and water heater. Maintenance was very prompt to show up to fix them. They were professional and great to work with.
Response from VrboOwner on 27 July 2022
Thank you for the feedback. We are delighted to hear that you enjoyed your stay. It has been a pleasure serving you and so glad that we were able to help assist you during your time in the area. We hope to have you back in the future. Thank you!
Verified

10/10 Excellent

aletha e.

Liked: Cleanliness, check-in, communication, location, listing accuracy

A freezing Christmas stay

Beautiful, ,love all the wood , and the layout..Not enough seating.The wall hanging, and decorations are dated and faded and need to be replaced.No emergency heat , and the cabin stayed cold.
Stayed 4 nights in Dec 2022
From a partner site

6/10 Okay

Hope J.

Johnson’s in Gatlinburg

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very unhappy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very nice rental. Whenever issues came up they were very diligent in getting someone there to fix it. the internet/Wi-Fi never stayed connected and the tvs kept going out.
Response from VrboOwner on 6 Dec 2023
Thank you for your positive feedback on your recent stay. We appreciate your understanding regarding the issues you faced with the internet and TVs. We are actively working to improve these aspects to ensure a seamless experience for our guests. We enjoyed having your as our guests and look forward to working with you again! Remember, as a repeat visitor you will save 10% on future stays. Hurry back!
Archival

8/10 Good

Sarah L.

Sarah Lee - Vacation 2016

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Location was perfect! Layout and size of home was great! But, home must be treated for roaches, spiders, mice and bedbugs. The bedspreads had not been washed for a very long time. However, service to remove trash or any issues was handling extremely efficiently.
Response from VrboOwner on 4 Apr 2020
Thank you for taking the time to share your feedback with us, Sarah. Each of our cabins are professionally treated by our local pest control company. They are treated on a monthly basis, as well as at any point between scheduled treatments as needed. As many of our cabins are located in wooded areas, we do expect that some insects will get into the cabin from time to time. We take all steps to ensure that the inside of your cabin will be pest-free to the best of our ability. We can assure you that this cabin was and is currently free of each of the pests listed. We did not receive any reports of any of these pests during your stay, or at any point after by any guests that stayed after your departure. While we can understand your concern, we can assure it is already taken care of. We thank you for staying with us and hope you enjoyed your time spent in our area.
From a partner site

8/10 Good

Debbie G.

Some update need

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Was ok the problem that we had was 3 spider and some floor need to be replaced in the kitchen. Some out side light in front of the cabin and new mattresses in all bedrooms.
Response from VrboOwner on 31 Dec 2022
Thank you for the feedback. We have everything noted and sent to the proper departments for review and resolution. We hope that despite any issues that you were still able to enjoy your time while in the area.
From a partner site

8/10 Good

julia l.

Gardner Girls Trip 2022

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our stay was very beautiful and relaxing. The sofas were to low for the older women. There wasn't enough seating in the theater room. They didn't have any air hokey tables, I was really looking for them. Over all we had a very great time. This would be a property that I definitely stay at over and over again.
Response from VrboOwner on 17 July 2022
Thank you for taking the time to share your experience with us, Tamara. We are happy you enjoyed your stay with us. Thank you for bringing these items to our attention. We apologize for the confusion regarding the air hockey table. It was removed due to safety issues. We will be sure to remove it from the website as well. We sincerely apologize for any inconvenience this may have caused and hope you will consider staying with us again in the future.
From a partner site

10/10 Excellent

Phillip B.

Great stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Was a great place to stay. We started off going to have about 32 people. It dropped down to about 22. Would have had plenty of room for the 32. The cabin was great looking. Had plenty of room on the inside. Had plenty of stuff for the kids to play around with. Everything was clean. The staff was very helpful. We just very much like to thank the ones that are in charge of this because they made our stay great.
Response from VrboOwner on 5 May 2023
Thank you for your glowing review, Phillip! You certainly chose the perfect cabin to relax in and enjoy the beautiful Smoky Mountain scenery. Big Bear Lodge is a beautiful cabin with lots of amenities that are great for the kids and adults alike! We enjoyed having you and we look forward to seeing you again soon. We encourage guests to book direct and save up to 15% on your booking. Hurry back, new memories are waiting to be made!
From a partner site

10/10 Excellent

Great cabin for large group gathering

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a large group and needed to divide sleeping arrangements, but wanted comfortable beds. This cabin is clean and has comfortable beds with many entertainment options. The hot tub didn't work when we arrived, but was fixed extremely quickly when we called in the problem and it was enjoyed for the rest of our stay. The kitchen could use a few more cooking pans/pots for larger quantities, but we were able to make do. It's not luxurious, but is comfortable, clean and cosy with lots of wood and nature accents. Enjoyable stay!
Response from VrboOwner on 4 Apr 2020
Thank you for taking the time to share your experience with us, Noelle. We are happy you enjoyed your stay, however, disheartened to hear you experienced these issues. Thank you for bringing these items to our attention. We will send a member of our Quality Assurance team out to check the kitchen supplies to ensure it is fully stocked. We are happy to see the issue with the hot tub was corrected quickly. Thank you for contacting us when you discovered the issue. We want you to enjoy all of the amenities at the cabin. As you experienced first-hand, we are staffed and ready to assist our guests if the need arises. We provide 24/7 guest assistance to ensure any issues that arise can be handled quickly. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, your next adventure awaits!
From a partner site

8/10 Good

Joy P.

Big Bear Lodge Stay November 2024

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Cabin was very roomy and clean. The office and maintenance very helpful. The cabin is listed to house 30 plus people but there is very little comfortable seating on any of the levels for more than 3 or 4 people at one time. We took a family of 14 and we not able to be together except at the table while eating. The cabin beside played VERY LOUD music starting early morning until very late at night. This made our stay not very peaceful, but also was not the responsibility of our cabin company or owners. Overall, I would recommend this cabin and use it again.
Response from VrboOwner on 22 Nov 2024
Thank you for your feedback! We are very glad to hear you found the cabin spacious, clean, and that the office and maintenance staff were helpful. Your comments about seating arrangements are appreciated, and we will share them with our team for improvement. We are truly sorry the noise from a neighboring cabin impacted your stay but appreciate your understanding that it was beyond our control. We look forward to hosting you again in the future! Remember, as a repeat visitor you will save 10% on future stays. Hurry back, new memories are awaiting to be made!

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Hosted by Elk Springs Resort Cabin Rentals

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