The Sanctuary - Be Pampered - Full Kitchen

Thank you Roxie, if the housekeeper did not properly mop the floor, then we did not deserve five stars. We will speak with the housekeeper about this failure to serve your needs. With our apologies. We will do better.

Hello Ron, Thank you for your review. Sorry it did not work out and we hope you find the property that fits your needs, it is unfortunate that this was not to your liking. We would like to respond, for the benefit of future guests, to each of your concerns or complaints: This is a super economy apartment. "There was no extra Linens in the apartment" Response: You did not ask for additional linens, and we gladly provide additional items when requested. We give you a full set of linens for two people, if you need more, no problem, just ask. You did not. "the neighbors upstairs were so loud that they left earplugs to use" Response: We mention in our ad that this is a downstairs apartment. You will hear the neighbors and we put this in the ad. This was disclosed. "the condiments like the tea and coffee were expired" Only one tea was expired, none of the condiments were expired. We did not notice and now threw away the chai tea. Zero of the condiments were past their date. "the bed was very uncomfortable" Sorry, most people review it as very comfortable. If you want firm, this is not firm. It is memory foam. "just wanted to point these things out so they can improve their listing" We would have been happy to provide more towels, speak to the neighbors about noise, replace the chai tea, but waiting until you leave is not really ideal if you want a better experience, communication would be helpful. We hope you find what you are looking for out there.

Thank you for this five-star review. For those future guests reading this review, please note my ad says, "The Burbank Sanctuary is a downstairs apartment. While the vast majority of our guests love the apartment, it's not for very light sleepers." I also provide a white noise machine and I provide the earplugs. While the upstairs guest should be observing quiet time during sleep hours, if anyone makes noise after hours, I welcome a call so that I can address it with the other guests upstairs. I am very grateful for your business.

Hello Delilah, thank you for your response. I suppose 8 houses seems like a lot for most cities, however, in Los Angeles, we consider that good here to find a parking space only 8 houses away does seem pretty great for us, but we understand it was not your ideal scene. We hope you find a better location next time you come to the area. Thanks for staying with us.

Thank you Paul for the feedback. A very important thing to note is that we clearly stated this is a unit that is not for light sleepers. We have three other quiet apartments. So we expect 100% of guests to experience footsteps from upstairs which is why we mention it. If absolute silence is desired, please book the Cozy Cottage, Urban Refuge or the Boho Chic Retreat. Thank you!

I'm so pleased you had a great stay and you are welcome back any time!

Thank you for being my guest, you are welcome back any time.

Hi Obie, why 4 stars? Just wondering. No comments given during or after your stay. Seem fair to share the issue. Whatever it was (or wasn't)

Robert, thank you so much for the mostly positive review. As a courtesy reminder to you, the listing states the following in the description: "The Burbank Sanctuary is a downstairs apartment. While the vast majority of our guests love the apartment, it's not for very light sleepers." and we have three other apartments that are quieter. This disclaimer is there for an important reason...to set expectations for anyone who might be bothered by footsteps. We cannot control people's movements at night and this particular unit is not for light sleepers. Thanks again, perhaps next time we encourage you to book one of the other three quieter apartments that are not downstairs. Thanks.