100% refund if cancelled at least 30 days before arrival date. 50% refund if cancelled at least 14 days before arrival date.
The worst vacation rental experience ever!
First we were given a one hour window to arrive at the rental. Originally when rental was paid for, we were to be allowed 3-5pm arrival time. Then as we flew to France we were sent an email that we had to be in the property before 3pm. That was impossible as we already had train reservations and hotel in another city and had it planned to arrive at the original agreed window of time. We arrived at 3:10pm to find a note on the door with a phone number. We had our suitcases as parking is in a garage 8 blocks away. The owner said at first he would come right away. At 4:00 I called as he did not show and he said it was impossible for him to show up before 8:00pm as he had an appointment and no one else could let us into the rental. We went to a public square and got worried after 6:00 pm and called vrbo for advice. We ended up at a hotel at 7:15pm and ate dinner and cleaned up. I missed the owner's 7:52pm call so texted him at 8:10pm asking if he would meet us at 11:00am the next morning and he said he could not come to Avignon AT ALL the next day..so we were out of luck. We had pre paid for 9 days of rental. I reached out again and the owner ignored me all day the 2nd day then that night he said he would meet us at the rental at 11:00am- on our 3rd day of pre paid rental. We met him at 11:00am on Monday- which should of been our 3rd day..and he was abrupt but tolerable. We went out and shopped for groceries and some extra bedding looking forward to our remaining week in the rental. At 2:45am we heard noises in the kitchen and discovered a mouse in the small kitchen garbage can. I immediately texted the owner and his response was that he was sorry that we are "having misfortunes that no others had". Nothing else. No offer to come the next day and deal with the vermin. Nothing. There were also 2 live cockroaches but that was minor compared to a mouse in the kitchen. We told him we were leaving and his response was " sorry to see you go". That is NOT a good owner of a rental. We left before 11:00am after 1 24 hour period of our prepaid 9 day rental. I asked the owner for a partial refund and he said no. That is not fair. He is a thief to take 9 days worth of rent and then deny access for 2 days and be unresponsive with vermin in the rental. He does not appreciate customers and I have not even discussed the dirty condition of the rental on top of everything Spent an hour cleaning kitchen after checkin.. Bedding worn out and gross.
great location and very nice apartment
We really appreciated the location of this apartment. Just around the corner was a very good market. The main street was only a 7 minute walk away (10 minutes to the Pope's Palace). Should we go back, we'd probably try to stay here again.
Appart super bien placé, très calme.
Propriétaire très agréable.
Je recommande !
Séjour trés agréable
Logement spacieux , clair , propre , bien équipé . Propriétaire agréable , merci . Mme Glanois
Appartement très bien situé et agréable
Appartement très agréable, très calme tout en étant proche de tout. Très bonne accueil du propriétaire, beaucoup d'attention de sa part. Annonce et photos conformes à la réalité.
Adresse à retenir pour une prochaine visite.
Appartement très agréable et au calme
Nous avons beaucoup apprécié cet appartement, vaste pour un couple. Bien agencé, bien pourvu en vaisselle, propre. Il est idéalement situé pour les courses, proche des halles, dans un quartier très vivant mais à l'abri du bruit de la rue. Très bon accueil du propriétaire très aimable et serviable. Nous avons passé un excellent séjour dans cet appartement. Nous l'avons d'ailleurs réservé pour le Festival 2017.
(Text automatically translated) free parking on city tour, free access apartment by bus (even Sunday for the festival) TGV station with shuttle access downtown bus station in the city center with access airport (10 km)
(Text automatically translated) Velib in Avignon. Shops.