Green Bay Ii , El Tigre Golf Course. Great View!
Ralph Becerril & Nelida (USA)
- english, spanish
Pool / Spa
Check-in: 4:00 pm
Check-out: 11:00 am
Minimum age of primary renter:25
100% refund if cancelled at least 60 days before arrival date. 50% refund if cancelled at least 30 days before arrival date.
Beautiful unit and property but needed attention
The unit itself makes an excellent first impression. It is quite beautiful and spacious, furnished in a modern style and very open and bright. There were plenty of fresh towels and very comfortable beds. The location was excellent -- close to the recreation centre, Beach Club and a 20 minute walk (great exercise) to Paradise Market. Our two-month stay was, however, marred by several issues: (1) the unit was clean at first glance, but not nearly as clean as it should have been. My wife spent two full days cleaning cupboards, washing bedding, washing dishes, and giving the unit the in-depth scrubbing it should have had in the first place to get rid of the musty smell. (2) maintenance -- the dishwasher never cleaned dishes properly so we wound up washing them daily by hand; there were plenty of light switches that never turned any lights or fans on; the kitchen tap sprayed water and needed replacing. We were told it would be, but that never happened. The blender was too dirty to be useable - even after cleaning. The kettle did not work and we were told it would be replaced, but that never happened. The TV had a couple of English channels and we were informed beforehand that there were many English channels. (We requested CNN and the manager said he would put in a request with the owner, but he never got back to us.) Fortunately, the wifi worked well so we were able to watch Netflix on our laptops. The shower in the master bedroom never drained quickly. We were told to use Drano, so we purchased several bottles of it, but that didn't help. The manager asked for some "honest feedback" on our last day, so my wife let him know about most of these issues. He responded well and wondered why we didn't call him right away. We should have and maybe he would have sent the cleaning crew in quickly. However, he took our criticisms well and said these issues would be taken care of in the future. (He also did respond to several of our requests over the two-month period and showed up when he said he would.) Hopefully the unit will be cleaned up and future renters will be presented with a clean, fresh unit that matches their expectations. Our overall stay, despite these drawbacks, was still enjoyable. We made good use of the pool areas: the grounds are beautiful and extremely well-maintained. The balcony overlooks the golf course and has a great view, including the mountains. If the unit was sparkling clean, our rating would be higher.