This charming beach house with its elevated ocean views comfortably sleeps 8 ...
Check-in: 2:00 pm
Check-out: 10:00 am
Minimum age of primary renter:18
100% refund if cancelled at least 60 days before arrival date.
We could tell from the photos on the web site that this property was quite old and a little tired in places, however we had expected it to be clean and fit for use, which it was not! The outside area in particular was very poorly maintained and the pool was filthy and full of debris. The problems were resolved with an additional 4 hour interior clean a visit from a pool maintenance company and gardeners attending the property. It would have been nice if this had all been done before we arrived. The dish washer was broken for the duration of our stay, regarding the state of the property we were told by Tanya the rental company's representative that 'you get what you pay for' so buyer beware.
Hi Cate and Steve
Thanks for leaving a review we appreciate you taking the time. I understand that you were very disappointed with your stay. On your arrival on New Years Day we took several emergency calls from you regarding the leaves in the pool. As I explained the garden is surrounded by trees and any big gale as we had on New Years Eve will send leaves into the pool. I am just so glad we were able to send the pool service company the next morning. I also understand that you were disappointed by the oven not being deep cleaned, the dust behind the TV unit and the windows having several smudges - these details should be perfect and our lovely cleaner Donna was happy to spend the extra 2 hours at the property getting it to your standards. We are so sorry about the dishwasher breaking down - it was working before your stay so I am not sure what went wrong. But the earliest we could get it replaced was after your stay - there is a brand new one there now. Your patience and thanks for the extra tea towels and wine was really nice. Tanya's comments are disappointing and we will certainly be speaking to her about this. The owner was thrilled with your thanks for not charging you for the damage to her beautiful wooden bench and the iron - she understands that these things happen.
Blue house Wombarra Beach
We enjoyed our stay, but the advertised 4 bedrooms stretched the truth a little.
It really is a two bedroom house with extra bedded areas . We were 6 adults, two couples and two singles all requiring a bedroom. The third "bedroom " was a fold out bed in the lounge area, but able to be closed off, the fourth "bedroom " was in an open lounge area upstairs. Very cheeky advertising . We felt cheated , and probably would not have chosen it for the 6 six of us to share. Positives .. Lovely kitchen dining area, outdoor dining areas a plenty, close to beaches and cafes.
Thank you for your review Sheree we appreciate you taking the time to leave it. There is no intention on our part to be deceptive or cheeky about the rooms we definitely don't want our guest disappointed when they arrive so we apologise for this. We do mention it in three different places in the text so guests are fully aware - but I am glad that your review might also bring it to their attention. I will also speak to the team about how we might highlight it further.
Couldn't have asked for a better holiday spot for our family. Highlights included the pool, which kept all the family entertained for hours, wildlife watching from the top deck and the nearby beach with sea pool. The property is well equipped and comfortable, and we were delighted to find it had a real coffee machine and grinder, with excellent beans sourced from nearly Earthwalker cafe.