8/10 Good
Marshall B.
8 Oct 2023
Liked: Check-in, communication, location, listing accuracy
Excellent property/management unfortunate accident.
Checking in at our Waldport rental was seamless, and Meredith Lodging's text service was top-notch, deserving 4 stars—I'd give 4.5 if I could! The house boasted spacious bathrooms, ample storage, Wi-Fi, Roku TVs, and a well-equipped kitchen. Located just a short walk to the beach, the building had the characteristic signs of wear you'd expect from a beach house, adding to its charm.
While we encountered some cleanliness issues, I believe this was more a result of inconsiderate previous tenants. However, the cleaning crew should have alerted Meredith Lodging about the state of the rental. We found dog hair on beds, fresh pee and vomit, and carpets that required additional vacuuming, filled with thorns and more hair. The kitchen trash bin was also overflowing with used doggy bags.
In response to this, Meredith Lodging exemplified outstanding customer service. They were swift to act, displaying genuine concern for our experience. They promptly sent a cleaning crew, made sure all issues were addressed, and compensated us for our troubles. Their proactive approach and dedication to customer satisfaction were commendable. Despite the initial hiccups, I'd undoubtedly stay again.
Marshall B.
Stayed 7 nights in Aug 2023