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POOL | Basketball | 6 bdrm | Theater | Acreage!

Photo gallery for POOL | Basketball | 6 bdrm | Theater | Acreage!

Terrace/patio
Exterior
Terrace/patio
Terrace/patio
Terrace/patio

Reviews

8.2 out of 10
Very good
6 bedrooms7 bathroomsSleeps 14315.9 sq m

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi

Explore the area

View map
Gatlinburg, TN
  • Place, Mills Park
    ‪4 min drive‬
  • Place, Little Pigeon River
    ‪4 min drive‬
  • Place, Rocky Top Sports World
    ‪4 min drive‬

Rooms & beds

6 bedrooms (sleeps 14)

Bedroom 1

1 King Bed

Bedroom 2

1 King Bed

Bedroom 3

1 King Bed

Bedroom 4

1 King Bed

Bedroom 5

1 King Bed

Bedroom 6

2 King Beds and 1 Queen Bed

7 bathrooms

Bathroom 1

Toilet · Shower only

Bathroom 2

Bathtub or shower · Toilet · Shower only

Bathroom 3

Toilet · Shower only

Bathroom 4

Bathtub · Toilet · Shower only

Bathroom 5

Toilet · Shower only

Bathroom 6

Toilet · Shower only

Bathroom 7

Toilet · Shower only · Jetted bathtub

Spaces

Deck or patio
Kitchen
Balcony
Separate dining area
Dining area

About this property

POOL | Basketball | 6 bdrm | Theater | Acreage!

Take the opportunity for your group to enjoy the mountain view mansion located in the Arts and Crafts Community. Enjoy the best mountain views and your own private pool room with theater screen. 6 full bedrooms including 1 room with 2 kings. Private indoor pool with hot tub and 12 foot theater screen. Covered decks, patio, fireplaces, pool table, large grill, full kitchen. The photos tell it all!

Bedroom and Sleeping Arrangements:
Main Level - Bedroom 1: King Bed - Sleeps 2
Upper Level - Bedroom 2: King Bed - Sleeps 2
Upper Level - Bedroom 3: King Bed - Sleeps 2
Upper Level - Bedroom 4: King Bed - Sleeps 2
Upper Level - Bedroom 5: King Bed - Sleeps 2
Lower Level - Bedroom 6: King Bed - Sleeps 2
Lower Level - Bedroom 6: King Bed - Sleeps 2
Lower Level - Bedroom 6: Queen Bed - Sleeps 2

*** This cabin is located conveniently on the Arts and Crafts community loop in Gatlinburg ***
Sleeps 18 Guests
5 King Bedrooms
Lower Level kids room with 2 kings, 1 queen
7 Full Bathrooms, 2 Half Baths
2 Kitchens (1 in main house, 1 in pool house)
Incredible Mountain Views
1/2 Court Basketball Court
Fully Paved access road and plenty of parking
Indoor Heated Pool
Theater Screen in Pool Area
Outdoor Sun deck
Covered Decks with rockers and grill
Full Kitchen
Pool Table & Game Area
Hot Tub in Pool Area
Poker Room
Wood Burning Fireplace
Washer/Dryer

Free WIFI, a washer / dryer, iron and ironing board, and paved parking are included for your convenience. All linens and towels are provided as well as a starter supply of paper towels, toilet paper, soaps and detergents.

Host requires the guest to sign a rental management agreement prior to allowing access to the unit. The agreement details our cancellation policy, terms and conditions. Must be 21 or older to reserve a cabin and person booking must be staying in the cabin.

We provide a starter supply of paper products, detergents and soaps and coffee filters. We do not supply shampoo, conditioner, body wash and there are no pantry items, spices, salt & pepper or coffee included - guests should bring these items.

This cabin is professionally managed by Elk Springs Resort Cabin Rentals in Gatlinburg, TN. We provide concierge service as well as dispatched maintenance and housekeeping should you need assistance during your stay. Feel free to check here for details -or- all our listings at Elk Springs Resort cabin rentals.

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House Rules

Check in after 3:00 PM
Minimum age to rent: 21
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and a deadlock

Frequently asked questions

Does POOL | Basketball | 6 bdrm | Theater | Acreage! have a pool?

Yes, this property has an indoor pool. Pool types include heated pools.

How much does it cost to stay at POOL | Basketball | 6 bdrm | Theater | Acreage!?

As of 1 Apr 2026, prices found for a 1-night stay for 2 adults at POOL | Basketball | 6 bdrm | Theater | Acreage! on 26 June 2026 start from AU$2,001, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is POOL | Basketball | 6 bdrm | Theater | Acreage! pet-friendly?

No, pets are not allowed at this property.

How much is parking at POOL | Basketball | 6 bdrm | Theater | Acreage!?

On-site parking is available at the property.

What time is check-in at POOL | Basketball | 6 bdrm | Theater | Acreage!?

Check-in begins at 3:00 PM.

What time is check-out at POOL | Basketball | 6 bdrm | Theater | Acreage!?

Checkout is at 10:00 AM.

Where is POOL | Basketball | 6 bdrm | Theater | Acreage! located?

Situated in the mountains, this cabin is 2.6 mi (4.2 km) from Rocky Top Sports World and 3 mi (4.8 km) from Chapel at Honeymoon Hills. Little Pigeon River and Greenbrier Cove are also within 6 miles (10 km).

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 68 out of 131 reviews
Rating 8 - Good. 29 out of 131 reviews
Rating 6 - Okay. 11 out of 131 reviews
Rating 4 - Poor. 16 out of 131 reviews
Rating 2 - Terrible. 7 out of 131 reviews

7.6/10

Cleanliness

9.6/10

Check-in

9.6/10

Communication

9.6/10

Location

8.4/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Travis N.

Liked: Check-in, communication, location, listing accuracy

Great Stay!

Enjoyed our time!
Stayed 4 nights in Nov 2024
From a partner site

10/10 Excellent

Emma L.

Mountain View Mansion

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was a beautiful and unique house with an amazing view. We had a blast and such and nice and relaxing weekend. Super professional and prompt management. We will be booking again with Elk Springs!
Response from VrboOwner on 5 Sept 2025
Thank you so much for your kind words! We are so pleased to hear you had such a wonderful and relaxing weekend at Mountain View Mansion. It truly is a special property with some of the best views around, and we are glad you enjoyed every bit of it. We also appreciate your recognition of our teams professionalism—our goal is to make every stay as smooth and enjoyable as possible. We cant wait to welcome you back to Elk Springs for another memorable getaway! We encourage guests to book direct and save up to 15% on your booking, hurry back!
From a partner site

10/10 Excellent

Dorothy R.

We had a wonderful time

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The place was amazing! We had a great time just talking around the fire ring, swimming in the pool and relaxing in the hot tub. The amenities were great and the rooms wonderful. We were even visited by some humming birds and a bear. Thank you Elk Springs!
Response from VrboOwner on 28 Aug 2025
Thank you for your wonderful review! We're so glad to hear you had such a memorable stay—gathering around the fire ring, enjoying the pool and hot tub, and taking in the peaceful surroundings sounds like the perfect getaway. It’s always a treat when nature stops by to say hello—how special to spot hummingbirds and a bear! We're thrilled you enjoyed the amenities and your time at Elk Springs, and we’d be honored to welcome you back again soon.
From a partner site

10/10 Excellent

Mary W.

Awesome place!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The house was perfect for our family gathering. Lots of fun for all ages!
Response from VrboOwner on 12 June 2025
Thank you for your kind words! We are so very glad the cabin was perfect for your family gathering and that everyone had a great time. We hope to host you all again soon! We encourage guests to book direct and save up to 15% on your booking, hurry back!
From a partner site

6/10 Okay

A guest from Houma, LA

It’s what you make it!

Rating Details: The property manager was very helpful. The vacation rental was very dirty. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Planning a large family vacation with 17 people, we knew we needed space. This cabin definitely delivered! Everyone was comfortable with enough beds, rooms to spread out and activities to keep us busy. Our family was so ready to explore the cabin and relax after a 10+ hour drive. Unfortunately we could not. Our cabin needed cleaning, the bedding needed washing, the floors needed sweeping. Finding half eaten lunchables in bedroom drawers, dirt and dust bunnies anytime a chair was moved, not able to put our bare feet on the floor was not ideal. But we came prepared and got to work. The pool water level was low and maintenance had to come out twice a day to maintain water level and pool pumps, which meant no water pressure for house- no baths and no washing clothes during this time. We knew that our vacation was what we could make it. We called to report the problem and were asked to sent pictures. We did. We became friends with the maintenance crew. They were so friendly and accommodating. Unfortunately, we never had a cleaning crew come in and just did the best we could while still enjoying ourselves. Overall, I would say the cabin was spacious and perfect location from either Pigeon Forge or Gatlinburg. The maintenance and upkeep is definitely lacking and neglect is starting to show. If you’re a person who goes around with black lights and rubber gloves, you may want to stay somewhere else. But if you’re someone who travels with cleaning supplies anyway, you’re all set. Keep the office number saved and make friends with whoever shows up! I hope the time and attention from property management becomes priority for this wonderful place. It needs Iit.
Response from VrboOwner on 24 Feb 2026
Thank you for sharing such a detailed and honest review. Planning a trip for 17 people is no small task, and we are truly glad to hear the cabin delivered on space, layout, and location. Having enough room for everyone to spread out and enjoy time together is so important, and we are happy that aspect of your stay worked well — especially being conveniently located between Pigeon Forge and Gatlinburg. That said, we are very sorry for the condition of the cabin upon your arrival. What you described — unwashed bedding, debris on the floors, and leftover food in drawers — is unacceptable and not the standard we expect to deliver. After a 10+ hour drive, you should have been able to immediately relax, not start cleaning. We sincerely apologize that this was your experience. We also regret the inconvenience caused by the pool water level issues and the resulting interruptions to water pressure in the home. While we are grateful to hear our maintenance team was friendly and responsive, the repeated disruptions and lack of follow-through with housekeeping should not have happened. We appreciate you sending photos and communicating with us, and we are reviewing this internally to ensure stronger oversight and accountability. Your feedback about upkeep and preventative maintenance is taken seriously. This cabin has so much potential, and we agree — it deserves consistent care and attention to match the wonderful memories families like yours are trying to create. Thank you again for your candid comments and for making the best of a frustrating situation. We truly hope to have the opportunity in the future to provide you with the fully prepared, seamless experience your family deserved from the start.
Verified

10/10 Excellent

Michael E.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Best location

The place was amazing. The view from the cabin is unreal. It was also very nice having no neighbors. I highly recommend this cabin!
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

Barb W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Incredible Views

The amenities in this cabin are awesome! Really enjoyed the indoor pool, the fire pit, and the incredible views!
Stayed 3 nights in Sep 2021
From a partner site

8/10 Good

Lori J.

Amazing views!

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great time with extended family for spring break weekend! Kids enjoyed swimming and the adults could relax!
Response from VrboOwner on 14 Apr 2024
It brings us immense joy to hear that you and your extended family had a wonderful time during your spring break weekend at our property! We're thrilled to know that the kids had fun swimming while the adults could unwind and relax. Creating memorable experiences for our guests is our top priority, and we're delighted that we could contribute to your enjoyable getaway. Thank you for choosing us, and we hope to host you all again in the future!
From a partner site

10/10 Excellent

Clarice M.

100% a Mansion

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This is a beautiful place for group vacations.
Response from VrboOwner on 18 Aug 2023
Thank you for your kind words, Kenneth! We are delighted to hear that you enjoyed our spacious accommodations for your group vacation. We are looking forward to having you again at Elk Springs Resort. Remember, as a repeat visitor you will save 10% on future stays. Hurry back, new memories are waiting!
Archival

10/10 Excellent

Bill G.

Thanksgiving stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Fantastic time. Property was perfect for family and kids.
Stayed 4 nights in Nov 2016
Response from VrboOwner on 11 July 2023
Thank you for allowing us to be a part of your family holiday, Bill! We are happy to hear Mountain View Mansion exceeded your expectations. We enjoyed having you as our guest and hope you will consider making Elk Springs Resort a part of your holiday traditions for many years to come. Hurry back, new memories are waiting to be made!
From a partner site

8/10 Good

Chris B.

Great Time Snowed In

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We happened to come in during a snow storm and were snowed in for our first few days of vacation. Company did amazing job plowing and salting our entrance and winding road to the property which was greatly appreciated. Only had a few issues with freezing water pipes, heated pool and working the gas powered cooking stations outside, but all in all we had a great time!
Response from VrboOwner on 1 Feb 2025
Thank you for your review! We’re so glad to hear that you had a great time at the cabin. Our team works hard to ensure safe access to the property, so we truly appreciate your kind words about the plowing and salting efforts. We apologize for the challenges you experienced with the freezing pipes, heated pool, and outdoor cooking stations. Winter weather can sometimes present unexpected difficulties, but we appreciate your patience and understanding. We’ll make sure our team looks into these issues to improve the experience for future guests. It was a pleasure hosting you, and we hope to welcome you back for another stay!
From a partner site

10/10 Excellent

Sloan D.

Awesome place

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Loved this rental. We have been looking for our spot for our yearly vacation to the area. We have had no luck until we found this place. Would highly recommend
Response from VrboOwner on 22 Feb 2024
Thank you for your kind words! We are thrilled to hear that you loved your stay with us and that our rental exceeded your expectations. It is wonderful to know that you have found your spot for your yearly vacation, and we look forward to welcoming you back again soon. Remember, as a repeat visitor you will save 10% on future stays. Hurry back, new memories are waiting to be made!
Archival

8/10 Good

pam h.

Fabulous

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Fabulous Great place for my family get together . I would definitely rent this property I would definitely rent this property ID again
Stayed 2 nights in Nov 2016
Response from VrboOwner on 11 July 2023
Wow! We are excited to hear how much you and your family enjoyed your stay at Mountain View Mansion. We enjoyed having you as our guest and hope you will consider making Elk Springs Resort your new home away from home when visiting our area.
From a partner site

10/10 Excellent

eva v.

Family vacation 2024

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Mountain View was the perfect fit for our large family get together. It was so nice to have everyone under one roof. Thoroughly enjoyed the pool house, hot tub and large kitchen/dining room. All rooms were large and accommodating. The views were beautiful and sunset was magnificent!
Response from VrboOwner on 11 July 2024
Thank you for your wonderful review! We are delighted to hear that Mountain View Mansion was perfect for your family gathering and that you enjoyed the amenities and beautiful views. We hope to welcome you all back for another memorable stay! Remember, as a repeat visitor you will save 10% on future stays. Hurry back!
From a partner site

10/10 Excellent

Great escape

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: What a great way to meet up with family and spend special time together. Mountain View certainly had a magnificent mountain view and plenty of room and fun for little ones. We would visit again.
Response from VrboOwner on 11 July 2023
Thank you for your wonderful review, Virginia! We are happy you enjoyed your stay and would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, your next adventure awaits!
From a partner site

10/10 Excellent

A guest from Clarksville, TN

2022 Family Vacation

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Excellent and Relaxing!The Little and even a Big(HVAC Compressor Failure) Issues were Promptly Taken care of and Staff was Great!
Response from VrboOwner on 19 July 2023
Thank you for taking the time to review your recent visit, Ronald! We certainly apologize that you ran into trouble during your visit but we are delighted that our team was professional and responsive to this issue. It appears the HVAC issue was handled in a timely manner and our team followed up to ensure your stay was going well. It would be a pleasure to serve you again in the future. Remember as returning visitors you will receive 10% off your next booking!
Verified

4/10 Poor

Nick M.

Liked: Check-in
Disliked: Cleanliness, listing accuracy

Mtn mansion

The view was pretty but it was a little pricey for what it is. The heated pool was why we booked and invited family for the stay. Whatever kept the pool hot kicked the bucket and we had a freezing cold pool for the kids to enjoy for about 5 mins due to how cold it was. We planned on staying and letting the kids enjoy the amenities but nothing seemed to be working. Pool table was off along with the game machine not working. Definitely a bummer for the price tag
Stayed 2 nights in Jan 2025
From a partner site

8/10 Good

Eladio V.

Needs tender loving care

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Awesome but the cabin is overpriced needs some love the gate never worked we had a leak issue inside the cabin needs better attention in the area of cleanliness
Response from VrboOwner on 11 July 2023
Thank you for sharing your experience with us, Eladio. We are sorry that you were disappointed in these aspects of your stay, and these items have been forwarded to our teams for follow-up. We do hope that despite this you were able to enjoy your time spent in our beautiful area!
From a partner site

8/10 Good

Deb C.

Family reunion

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful view. Large house for all the people we had. TVs and internet did not work. Two different maintenance people came to try and fix it but it never worked. House needs some updating.
Response from VrboOwner on 5 Aug 2024
Thank you for your feedback. We are glad you enjoyed the beautiful view and spacious house. We apologize for the issues with the TVs and internet and appreciate your patience with our maintenance efforts. Your comments on updating are noted, and we will work on improvements. We encourage guests to book direct and save up to 15% on your booking. We hope to see you soon!
From a partner site

6/10 Okay

brian m.

Awesome views with quality family time

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Perfect location beautiful views property needs updated loose flag stones on the steps theater system not working properly very outdated very small bathroom, showers, etc. Overpriced for property condition
Response from VrboOwner on 10 Sept 2023
Thank you for sharing your thoughts. We appreciate your feedback and apologize for any inconveniences you encountered. We will certainly consider your comments as we work on improving the property. Your input helps us enhance the overall guest experience. We hope you will consider returning in the future.
Verified

8/10 Good

Kurtis L.

Liked: Cleanliness, communication, location, listing accuracy

Secluded location with an awesome view

We had a great week at this place with extended family. It’s secluded and you really don’t have to leave once you are there. Plenty of space for the family to gather and plenty of room to spread out. The pool and fire pit area were heavily used the whole week, and there is an awesome view of the mountains we couldn’t get enough of. We even had a few visits from a black bear. Two minor dings - they weren’t ready to check us in at 3 on the day of arrival. - they need to do a better job of cleaning the place between guests. Several places need some extra attention, nothing that was a mood killer, just clearly haven’t been cleaned in awhile.
Stayed 7 nights in Jun 2023
From a partner site

10/10 Excellent

Graduation Family Trip

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: My family was celebrating my nephew's gradation. The property was very nice, you are in the middle of nowhere, so if you were loud, it's not a problem. I loved that the pool house is separated from the house. We also had a visitor (a bear), I wish I could attach the video. We were sitting on the back porch and when we saw it. We took video inside the house through the window. The only minor thing was, the cabin could have a little cleaner. There were flies in the master bedroom in the tub. Also the driveway to get to the gate is like a roller coaster. I would rent again though.
Stayed 3 nights in Aug 2023
Response from VrboOwner on 25 Aug 2023
It sounds like your family had a memorable time celebrating your nephew's graduation! The secluded location of the property seems to have been a plus, allowing for a more relaxed atmosphere without worrying about noise. The separate pool house must have been a great feature for added privacy. The unexpected visit from a bear must have been quite an exciting and unique experience – it's a shame you can't attach the video, we would love to see it! Your honest feedback about the cleanliness and minor issues like flies in the master bedroom helps provide a balanced perspective. Had we known prior to this review we would have been glad to send someone out for assistance. It's good to hear that despite these issues, you still found the property appealing enough to consider renting again in the future. Your review offers valuable insights for both the property owners and potential future renters. Thank you for sharing your thoughts on your stay!
From a partner site

4/10 Poor

A guest from BEALETON, VA

Tired Mansion

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very unhappy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Cabin is old and tired. I imagine was nice back in the day but needs renovated. Only one room with its own bathroom. Mold in the showers, cabinet paint all chipped up, very dated and not well maintained. Found a cockroach - which I had to hide from the kids or we would have left that day.. maintenance had to come fix the gate, but unfortunately, it still did not work properly. Driveway was crazy. We had a great trip, but the house needs updated.
Response from VrboOwner on 12 June 2024
Thank you for your candid feedback. We truly appreciate your input and apologize for the inconveniences you experienced during your stay. Rest assured, we take your comments seriously and will address them promptly to ensure a better experience for future guests. We are glad to hear you still had a great trip despite the shortcomings of the house. We hope to welcome you back in the future with improvements made to exceed your expectations.
From a partner site

6/10 Okay

John L.

July family vacation

Rating Details: The property manager was very helpful. The vacation rental was clean. I was somewhat unhappy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Web site pictures were deceiving and need to be updated as to how the property actually is. Updating of two of the shared bathrooms upstairs and master bathroom needed as well as bed comforters. Outdoor patio chairs needed to be replaced and outdoor weeding round the house was needed. Outdoor fountain wasn’t running. For the cost of the house and pictures from website we expected better. Also, the driveway up to the house was treacherous as it was tight curves and narrow with no way to pass a car coming the opposite direction. The location as far as Mountain View’s was great, kitchen was well supplied with cookware and having three refrigerators was great. Closeness to activities and parks was also good.Maintenance people were quick to reply the three times we called them and very friendly.
Response from VrboOwner on 17 July 2024
Thank you for your detailed feedback. We appreciate you taking the time to share your experience, as it helps us improve our property and services. We apologize for any discrepancies you found between the website photos and the property. We will certainly review both and take action if needed. We will bring to the owners attention that the bathrooms, comforters, and outdoor patio chairs should be updated. We understand your concerns about the driveway, however, to get to those amazing views most roads are challenging to travel. We're pleased to hear that you enjoyed the mountain views, well-equipped kitchen, and the property's proximity to activities and parks. Thank you for acknowledging our maintenance team's prompt and friendly service. We hope to provide a better experience on your next visit.
From a partner site

6/10 Okay

Ivey B.

NOT CLEAN AT ALL

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The views and the overall house was good but upon arrival there were hazardous personal item left in the bathrooms and outside. Also the grills were not cleaned and beer cans were on the back deck. There was hair on the floors in certain rooms as well. We could never get internet to work upstairs, it only worked downstairs for 1 day and the outside lights to cook on the grill did not work. To pay this much for this type of service is unacceptable and I would suggest people choose another house. The customer service did not care to compensate for anything. BE careful of the tiny road leading up to the house, it is dangerous with no guard rails.
Response from VrboOwner on 19 Sept 2024
Thank you for sharing your experience with us. We are sorry to hear about the cleanliness issues and the inconveniences you faced during your stay. We strive to ensure all aspects of our cabins are well-maintained, and we regret that this impacted your visit. We keep staff on hand and on call 24/7 and would have been glad to send someone out for assistance with the issues not mentioned during your stay. We will work with our team to address the issues mentioned. We appreciate your feedback and are glad to hear that our team was responsive. Your input is valuable as we aim to improve guest experiences. Thank you again for bringing this to our attention, and we hope to have the opportunity to improve your experience next time.

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