6/10 Okay
Rabi R., Brisbane, Australia
3 Aug 2019
Liked: Check-in, communication, location
Disliked: Cleanliness
Nice but could be better
Generally the property was ok. There were all the amenities advertised and items for the first few days to make the stay easier. Some improvements that can be made are however...
1. I had to email to find out how to get into the property. although instructions were provided to get to the resort and to the property itself, instructions of how to enter the home itself were not provided before hand. Property manager should have sent that just prior to arrival.
2. There were only 2 resort bands hanging on the wall when we arrived (there are supposed to be 6 according to the instructions). Noting that there is a charge for missing bands, and you can't enter the resort facilities without them, the property manager should have advised that the previous renter had taken them and that they would be replaced quickly so as to not impact our stay. Although I emailed and got immediate feedback from the property manager, this could have been managed better.
3. Upon entering the property, it was very noticeable that the air conditioner air filter had not been replaced in a while as there was dirt and dust showing thru the vent of the A/C closest. In Summer time, this needs to be changed once a month or is a health hazard.
4. The oven was not clean.
5. Water was not draining very fast in the upstairs bathroom sink. Something very obvious if the cleaners had cleaned the bathroom prior to our arrival.
6. The check in notes indicated there was a safety deposit box but we could not find one. Those notes should be revised For future.
Generally however, the apartment and resort were nice and was a pleasant stay and good value for money. There were towels and even a pack and play at the property. Cable TV and internet were good. There were platse, cups, glasses, pots and pans to make food as necessary, coffee machine even some coffee, salt , pepper, shampoo, conditioner, soap, sponges and few items like that to use.
in summary, the cleanliness of the place and management of the bookings just needs a little bit of improvement and this will be a great property.
