Sunsets - Freycinet Holiday Houses

Hi Jodie, Thank you for taking the time to leave a review, we love receiving this fantastic feedback and knowing you had a wonderful holiday. It was a pleasure hosting you and we hope to welcome you back again soon. Kind Regards, Verina and The Freycinet Holiday Houses Team.

Hi Therese, We appreciate you leaving a review and we’re so pleased to hear you had a wonderful time during your holiday staying in this beautiful property. It was a pleasure hosting you, and we have loved helping you create a fantastic experience. Please do not hesitate to contact us to arrange your next holiday in this stunning part of Tassie. All the best, Verina and The Freycinet Holiday Houses Team.

Hi Lisa, We appreciate you leaving a review and we’re so pleased to hear you had a wonderful time during your holiday staying in this beautiful property. It was a pleasure hosting you, and we have loved helping you create a fantastic experience. Please do not hesitate to contact us to arrange your next holiday in this stunning part of Tassie. All the best, Verina and The Freycinet Holiday Houses Team.

Hi Susan and Alasdair, Thank you for your feedback, we appreciate you taking the time to share your experience with us. We are disappointed to know you did not enjoy your stay at this lovely property and we have taken note of the issues you raised and will investigate this further. It does seem that this was not the right property for you, it is important to research the home you are booking to avoid disappointment. We hope these minor difficulties did not impact on you having a wonderful holiday in this stunning region of Tasmania. All the best, Verina and The Freycinet Holiday Houses Team.

Hi Kate We appreciate your review and feedback. It was a pleasure hosting you and we're delighted to hear you enjoyed staying at this beautiful home. We hope to welcome you back again soon. Warm Regards, Verina and The Freycinet Holiday Houses Team.

Hi Annabel, We are so pleased to hear you had an amazing time while staying in this beautiful property recently. Thank you for taking the time to write a review, your feedback is important to us. The owners have put a lot of time and love into this property to ensure guests have a wonderful time. It means a lot to us to help create wonderful memories for the guests that stay with us and visit this very special region. Your comfort and enjoyment is why we are in this industry, we have a very passionate team. We do hope to see you back again in the future, having a wonderful time! Kind Regards Verina and The Freycinet Holiday Houses Team

Hi Anonymous, Thank you for your review, we do hope you had an amazing time in this beautiful property. We have always had a 3pm check in, as it takes longer to clean a whole holiday house, compared to a hotel room etc. And now that we are doing covid cleans and with social distancing we do require up until 3pm to have properties ready and perfect for your stay, as stated in our confirmation email we sent to you upon booking. Even though we used to send the code at 2pm we do still require a 3pm check in by our guests. We discovered that everyone started checking in before 3pm when cleaners are still working, therefore we have had to change this procedure so that the code is now sent closer to 3pm. Apologies, that we were 3 minutes late, we have been understaffed since losing some of our valued staff during lock down. We do apologise for any inconvenience regarding you having to wait for 3 minutes after the check in time and hope you can understand. Kind Regards Verina & The Freycinet Holiday Houses Team.

Hi Margaret, Thank you for your review, we do hope you had a lovely time at this beautiful house and enjoyed the stunning views. Thank you for letting us know and giving us this feedback. Apologies, for some of the things that you experienced during your stay. We did send you all instructions and the address, also how to locate the key lock box in your confirmation letter when you originally booked. We also unfortunately had to change our usual system of sending the code for entry with that information, as we had found since coming out of lock down we had a high percentage of guests checking in early into their accommodation (up to 4 hours too early). Even when staff are in the process of cleaning or worse when the cleaner hasn't even arrived yet. This was creating major issues, especially in this time of social distancing and Covid safety. We are also taking more time and care in completing Covid safe cleans. We now have had no choice but to send the code separately just before 3pm. This change may have happened in the middle of your arrival date? My apologies! We did also send you the compendium electronically so that we are in line with the new regulations and are also in the process of having a QR code at each property so guests can access this information on their own devices. I'm sorry, I know this is not ideal for all guests, we don't want you to be negatively impacted, but we are trying to navigate a new normal, with having an accommodation venue and keeping everyone safe. The TV was damaged by previous guests and we did have a replacement in there in the meantime. We are only a phone call away if you need anything at all during your stay. Thank you again for your review and feedback, we do hope to see you again. Wishing you all the best. Kind Regards Verina & The Freycinet Holiday Houses Team

Hi Paula, It was great to have you stay. We are so glad you have had a lovely time while staying at this beautiful property. The Freycinet Holiday Houses team thanks you for your review! Please feel free to follow our Face book and Instagram pages - Freycinet Holiday Houses - for our latest updates. We look forward to seeing you again in the future. The Freycinet Holiday Houses Team

Hi David, It was great to have you and your family with us. We are so glad you have had a lovely time while staying at the property. The Freycinet Holiday Houses team thank you for your review. We look forward to seeing you again in the future. The Freycinet Holiday Houses Team

Hi Jasmine, It was great to have you and your family with us. We are so glad you have had a lovely time while staying at the property. The Freycinet Holiday Houses team thank you for your review. We look forward to seeing you again in the future. The Freycinet Holiday Houses Team

Hi Ian & Lisa, It was great to have you and your family with us. We are so glad you have had a lovely time while staying at the property. The Freycinet Holiday Houses team thank you for your review. We look forward to seeing you again in the future. The Freycinet Holiday Houses Team

Hi Lorna, Thank you for taking the time to leave a review. It was a pleasure hosting you, and we hope we have the opportunity to welcome you back again soon. Kind Regards, Verina and The Freycinet Holiday Houses Team